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Admissions Officer

3 months ago

South Benfleet, United Kingdom National Skills Agency Full time
Job Overview:
Serve as a dedicated point of contact within the admissions team, committed to delivering exceptional service and support to applicants, ensuring a smooth and welcoming admissions process from start to finish.
Duties & Responsibilities:
* Provide personalised support and guidance to applicants, ensuring clear communication and a responsive approach throughout all stages of the application process.
* Deliver a proactive and courteous service in responding to all enquiries from prospective and current students, parents, and staff, ensuring that each interaction is handled with empathy and efficiency.
* Ensure timely access to impartial IAG for all applicants.
* Assist current students through the progression of studies process.
* Regular monitoring of admissions workflows and interview outcomes data, promptly identifying any issues and highlighting potential improvements to enhance the applicant experience.
* Support the full campaign of engaging and informative communications to applicants, crafted to encourage continued interaction throughout the application process.
* Collaborate with other support teams to enhance service delivery, sharing insights and feedback to continually improve applicant experiences.
* Advocate for customer service excellence and model best practices in every interaction.
* Participate in open evenings, interview evenings and other events to provide effective support to colleagues, students and parents
* Update on skills and knowledge requirements as necessary for the job role and team development, and train other admissions staff when required, in order to allow continued high standards of service, team flexibility and provision of support cover.
Job Requirements:
* At least a level 2 in Maths & English
* Worked within a busy customer focused environment
* Competent use of database systems to record, analyse data & provide reports
The right candidate will have:
* High standards of communication and interpersonal skills
* The ability to work as a team
* A strong attention to detail
* The ability to work towards deadlines
* The ability to motivate both students and your peers
* Highly motivated and enthusiastic
* Excellent attendance and punctuality
* Experience innovating to deliver the curriculum.
Benefits:
A dedicated and friendly team of professionals who are keen to develop and learn.
Excellent pension provision
Annual Staff Awards
CPD days - opportunities to grow and development through mentorship and coaching
Free onsite parking
Staff appreciation days
Eye care vouchers
Onsite Starbucks & Restaurant
Well-being days & activities
Electric Vehicle Scheme*
Discounted gym membership.
Fully immersive teaching rooms allowing online teaching simultaneously at multiple locations.
Hybrid Working available.
Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance.
Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds