Application Support Engineer

6 days ago

Glasgow, United Kingdom Lorien Full time

Application Support Engineer - Edinburgh or Glasgow Hybrid - To 28.5K


Hybrid - 2 days per week in either their Central Edinburgh or Central Glasgow offices


Lorien’s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based in either Edinburgh or Glasgow to join their expanding function.


This would be a brilliant fit for someone with proven application support skills and a good grasp of databases, TSQL and SQL Server, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we’ve placed a number of them ourselves).


Key Responsibilities:

  • Take the reins across client database and application environment support - including performance monitoring and management, making sure everything is up to scratch and fit for purpose
  • Tackle support requests from the Service Desk, prioritising or escalating tickets as needed, and resolving technical issues
  • Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothy
  • Knowledge-share and work with less senior personnel to resolve issues
  • Contributing to relevant projects, helping to foster best practice working, and working to agreed procedures to make sure everyone is on the same page and working to established processes
  • Helping to improve the wider function and bringing new ideas to the table where it comes to business processes, methodologies, workflows, and so on


What they’re looking for you to bring to the table:

  • Proven track record in the Application Support domain with dealings in customer-facing scenarios
  • Good technical working knowledge of databases and hands-on T-SQL and SQL Server skills
  • Ability to support users/customers remotely
  • Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.
  • Ideally but not necessarily any knowledge of Cloud offerings such as Azure/AWS


If you’re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let’s have a chat before this is snapped up.

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