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HR Service Advisor

2 months ago

Bracknell, United Kingdom Lorien Full time

HR Service Advisor (CIPD)

6 Months Initially

Inside IR35

Remote / travel to Bracknell once a quarter


Our client is a unique retail business within the UK looking to oversee the will work as part of a team in a fast paced environment to coach, guide and advise People Managers and Managers, who seek our advice on people policies, processes, and best practice on Employee Relations matters.


  • Act in accordance with our clients purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the companies, speaking honestly and frequently.
  • I nvest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession.
  • Take responsibility for actively engaging with change
  • Responding to all people manager requests for People Policy support and advice
  • Ensuring line managers understand the appropriate people policies and legal risk
  • Provision of coaching support and advice that enables People managers to decide an appropriate course of action
  • Provide written advice via submitted People Query forms
  • Accurately identifying where escalation and / or referral for case management is required
  • Capture accurate records whilst on calls and maintain up to date case notes
  • Provision of People policy advice and guidance for ad hoc requests such as drafting Gazette letter responses
  • Drafting ad-hoc letters for disciplinary, grievance and sickness cases
  • Maintains an overview of people policies, processes and legislation.
  • Use Group Case Management (GCM) reporting to drive continuous improvement
  • Assists the management team in identification and delivery of improvements to services and ways of working
  • Effective liaison with the wider People Policy Advice team and the wider