Current jobs related to Senior Mortgage Collections Consultant - Wolverhampton West Midlands - OSB
-
Senior Mortgage Collections Specialist
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our Financial Support Team as a Senior Mortgage Collections Consultant. In this role, you will work closely with customers who are experiencing financial difficulties to discuss and arrange suitable repayment options for the timely collection of their mortgage arrears.Key...
-
Senior Mortgage Collections Specialist
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced individual to join our Financial Support Team as a Senior Mortgage Collections Consultant. In this role, you will work closely with customers who are experiencing financial difficulties to discuss and arrange suitable repayment options for the timely collection of their mortgage arrears.Key...
-
Mortgage Collections Specialist
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client, a specialist in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This...
-
Mortgage Collections Specialist
6 days ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client, a specialist in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This...
-
Senior Mortgage Collections Specialist
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Mortgage Collections Consultant to join our Financial Support Team at OSB. As a key member of our team, you will play a crucial role in supporting our customers who are experiencing financial difficulties.Key ResponsibilitiesCustomer Communication: You will work closely with customers to...
-
Senior Mortgage Collections Specialist
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Mortgage Collections Consultant to join our Financial Support Team at OSB. As a key member of our team, you will play a crucial role in supporting our customers who are experiencing financial difficulties.Key ResponsibilitiesCustomer Communication: You will work closely with customers to...
-
Mortgage Collections Specialist
23 hours ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client's team in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This role...
-
Mortgage Collections Specialist
3 hours ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client's team in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This role...
-
Senior Collections Officer
2 weeks ago
Wolverhampton, West Midlands, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid) Wolverhampton, We are recruiting an experienced Interim Senior Collections Officer for our client who specialise within Financial Services / Mortgage Lending. The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers in...
-
Senior Collections Officer
2 weeks ago
Wolverhampton, West Midlands, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid) Wolverhampton, We are recruiting an experienced Interim Senior Collections Officer for our client who specialise within Financial Services / Mortgage Lending. The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers in...
-
Mortgage Collections Specialist
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client, a specialist in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This...
-
Mortgage Collections Specialist
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client, a specialist in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This...
-
Senior Mortgage Collections Consultant
3 weeks ago
Wolverhampton, West Midlands, United Kingdom OSB Full timeAbout the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations. Our...
-
Mortgage Collections Consultant
1 month ago
Wolverhampton, West Midlands, United Kingdom OSB Full timeAbout the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations. Our...
-
Mortgage Collections Specialist
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client, a specialist in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This...
-
Mortgage Collections Specialist
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client, a specialist in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This...
-
Mortgage Collections Specialist
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client, a specialist in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This...
-
Mortgage Collections Specialist
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeInterim Senior Collections Officer (Hybrid)We are seeking an experienced Interim Senior Collections Officer to join our client, a specialist in Financial Services / Mortgage Lending.The successful candidate will be responsible for confidentially negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts.This...
-
Mortgage Collections Specialist
1 week ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeFinancial Services / Mortgage Lending **Job Summary:** We are seeking an experienced professional to join our client's team as an Interim Senior Collections Officer. The successful candidate will be responsible for negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts. **Key Responsibilities:** -...
-
Mortgage Collections Specialist
1 week ago
Wolverhampton, Wolverhampton, United Kingdom Grafton Recruitment Full timeFinancial Services / Mortgage Lending **Job Summary:** We are seeking an experienced professional to join our client's team as an Interim Senior Collections Officer. The successful candidate will be responsible for negotiating mortgage payment arrangements and finding alternative solutions for customers to minimize debts. **Key Responsibilities:** -...
Senior Mortgage Collections Consultant
3 months ago
About the team:
The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.
Our philosophy:
Before you read on, we\'d like you to know that we\'re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow:
Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.
What you will be doing:
In this role, you will work with our customers who are experiencing financial difficulties to discuss and arrange suitable repayment options for the timely collection of their mortgage arrears.
This is a contact centre based position where you will be telephoning and interviewing customers to complete income and expenditure forms. You will investigate and monitor mortgage interest/benefit agency payments, arrange payment schedules and agree arrangements for the clearance of arrears.
The strategy will differ depending on the customer, a tailored plan will need to be created with flexibility as the engagement with the customer continues.
Your responsibilities will include…
- Communicating effectively with customers to understand their financial situation, asking exploratory questions to ensure a thorough understanding in order to agree suitable arrangements for repayment
- Using a variety of communication channels to ensure timely interaction with customers predominantly via telephone, but also via email and letters
- Ensuring a consistently high level of customer service through all communication methods, using appropriate tools and methods available
- Making business and customer orientated decisions on suitable next steps whilst ensuring there is a good customer outcome throughout the journey
- Identifying customers that show signs of vulnerability and working within the Group\'s framework to ensure suitable steps are taken
- Updating system notes to accurately reflect the conversation with the customer
- Developing your overall performance based on feedback shared from the Quality Assurance team regarding the quality of your call handling, case handling and effectiveness
This is a challenging and highly rewarding role; supporting our customers at their most difficult times to find the best outcome to support their financial needs.
You will be provided with full training on how to deal with various types of queries, and how to ask the right questions to negotiate and work with the customer to find a suitable solution.
The hours of work will be 35 hours per week with differing working patterns between 0800 - 1800 hours on a hybrid basis
In return for your commitment:
Please use this link to see the fantastic benefits available at OSB:
Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous work experience in a financial support or collections role relating to mortgage products
- Detailed knowledge of mortgage products
- Experience communicating with customers via all communication channels
- GCSE\'s in Maths and English
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next
If this sounds like you, please apply now
If shortlisted from your initial application we operate a personalised recruitment process.
Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.
We don\'t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
INDLP
