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Service Advisor
3 months ago
Service Advisor - Toyota Basingstoke
£28,820pa + OTE circa £37k
Create experiences you can be proud of.
Working with world-class brands as a Service Advisor, youll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.
What we can offer you
- 33 days annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans , and acycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme andSharesave scheme to grow your savings
- Family-friendly policies that help you spend more time with the people that matter
- Awellbeing programme to support you and your family
- An internalcolleague recognition system to celebrate achievements
- Acommunity volunteering day
What youll do day to day
- Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
- Responding to customer email enquiries
- Quickly identifyingthe needs of the customers and guidingtowards the service or product that will best meet their requirements
- Providinga high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised andself-motivated to ensure targets and deadlines are met
- To up-sell additional brandproducts
Helpful skills and qualifications
Dont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
- Ability to provide a first-class customer service with energy and enthusiasm
- A passion for your role and the tasks you undertake
- An effective multitasker who is methodical and efficient
- Has a genuine desire to help people and the team
- Attention to detail
- Be IT alliterate with the ability to use multiple systems at once
Who we are
Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.
But you dont need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Thats why we believe Inchcape is for everyone.
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