Customer Service and Sales Executive

4 weeks ago

Wimbledon Park, United Kingdom SDS London Ltd Full time
Customer Service and Sales Executive–£25,000– Wimbledon Park, London
The Role
Do you possess a confident telephone manner, coupled with excellent customer service skills? Are you interested in interior design and property refurbishments? If so, we have an exciting opportunity for you.
We are one of the country’s leading Architectural Ironmongery specialists, looking to appoint a pro-active and confident Customer Service and Sales Executive to our growing team.
You will be an integral part of our dedicated team, ensuring that our clients receive unparalleled service and support. You will manage customer interactions over the phone and via email, ensuring that orders are processed efficiently and accurately.
In addition to your day-to-day responsibilities, you will have the opportunity to further your knowledge and skills through the Guild of Architectural Ironmongers Foundation in Hardware course, which you will be expected to complete and pass within your first three months.
This role is a great way to develop your customer service and sales skills in a supportive and friendly environment.
Key Responsibilities:
Taking & processing orders over the telephone & via email.
Assisting clients with customer service enquiries.
Seeking advice for client requirements.
Maintain and develop relationships with existing customers in person and via telephone calls and emails.
Inbound Sales (no cold calling).
The Company
SDS London is one of the country’s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.
The Benefits
Full time 37 ½ hours per week, 9am – 5pm, Monday to Friday. 22 days holiday per annum, increasing by 1 day per year for every 5 years’ service completed.
Company Pension.
Life Insurance.
Salary: £25k.
The Person
Confident.
Professional.
Excellent Telephone Manner.
Good Communication Skills.
Self-Motivated.
Competitive.
Energetic & Enthusiastic.
Used to fast paced environments.
Ability to work under pressure.
Have an interest in Interior Design & Property Refurbishments.
Excellent spoken English.
Within reasonable commuting distance.
Previous experience and a proven track record in Sales would be advantageous.
Experience within Sales/ Customer Service/ Telesales would be desired.
We would require the successful candidate to complete and pass the Guild of Architectural Ironmongers Foundation in Hardware course within their 1st 3 months. Subsequently, the opportunity to study for Levels 1 & 2 of the Diploma course would be encouraged

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