Head of Care

EXCITING JOB OPPORTUNITY – HEAD OF CARE AND SUPPORT SERVICES

The Role

Are you an experienced manager and leader with a track record of delivering success? Someone who is innovative and able to lead and motivate others to succeed in an evolving environment? Do you have experience of and the core values to work with a leading specialist housing association? Do you want to help us shape the next chapter of a sector leading organisation?

If so, our Head of Care & Support Service will offer you the opportunity to join our Senior Management Team reporting directly to our Director of Customer Services. You will take the lead role in running and developing a range of services including, care at home, housing support and telecare. You will also take the lead in the business growth and service redesign opportunities over the next few years to deliver Hanover’s ambition plans.

You will have a flair for ensuring the delivery of high quality services and customer excellence. You will thrive in a regulated environment, always seeing the opportunities to innovate and improve. You will play a key role in achieving our Happy Customer Strategy.

We are dedicated to delivering amazing homes and services to older people across the housing and care service in Scotland. You will be a key member of the leadership team with a real passion for collaboration.

We are looking for a candidate that can identify with the values of the organisation, share our ambition for Hanover and the customers we serve and provide the drive and energy to achieving our outcomes.

The Detail

This role is responsible to the Director of Customer Service. You will work closely with the Senior Management Team with collective responsibility to provide robust systems and frameworks to achieve continuous improvement and the delivery of strategic objectives.

This is a complex role requiring the skilful balancing of multiple work streams underpinned with strong leadership qualities including:

• A proactive contribution to organisational development and management of change
• Demonstrating a wide understanding of the housing association sector and the relative governance frameworks
• Leading a dedicated team to sculpt and support a culture of improvement, collaborative working and delivery of high-quality services
• Communicating and influencing to cement strategic alliances and partnership working

These form the pillars on which your success in the role will be built. If you can bring these attributes and values and want to be part of the Hanover team then we can offer a competitive package and the opportunity to be part of a thriving, innovative team that is making real impact and changing lives for the better.

Application notes

Please see our website for an application pack

If you have any problems please email

Shortlisting will take place on 16th July, 2024. Interviews are scheduled to take place on the 22nd July 2024 via MS Teams.

For an informal discussion on the post, please email and someone will respond accordingly.