Quality Control Manager
4 weeks ago
QUALITY CONTROL MANAGER
KENT
Attractive Salary + 25 days holiday + Private Health + Benefits Platform
Monday to Friday - 39 hours per week
Our client are a leading closed-loop packaging solutions manufacturer. They supply all of the top Global companies in Food, Beverage, Household and Personal Care categories. They require a Quality Control Manager to lead the Quality Control Team (4 direct reports), responsible for the monitoring, measurement, analysis and improvement of all company processes, ensuring that all departments are meeting the standards of quality management system and the highest possible quality product is being delivered to customers.
Duties & Responsibilities:
To liaise with Production Managers on Quality Control and ensure that quality standards are maintained
To ensure that departmental KPI targets are met, implementing any changes to achieve the required quality and meet set targets
Provide Production and Senior Management with weekly and monthly reports that highlight:
All customer complaints
Scrap by department
Personnel issues
Any failure of management to deal with production department quality issues
To ensure that each department and Production Managers are fully aware of the latest situation with regards to customer complaints, production scrap and CPARs
To ensure all new recruits have been fully inducted on the quality, Food Safety issues and company procedures
To hold weekly complaints meetings to assess and solve any outstanding complaints in a timely manner
To organise, prepare and attend all EQM presentations for the company and present at monthly production meetings
To ensure QMS & FSMS are kept fully up to date
To ensure the accuracy of all data collected by the production departments, CPAR database, scrap database, customer complaints database etc
Support, investigate and resolve customer complaints caused by all central departments
Develop QC strategy and plan in conjunction with the Management Team to a level of detailed implementation
To ensure all internal/external audits are carried out to the audit plan using relevant trained personnelSpecialised knowledge required (Education and experience):
Understanding of printing / packaging or food/drinks or household / personal care manufacturing operations and process' and/or have worked in a similar industry sector
ISO 9001 and FSSC 22000 Audit qualification and experience
Uses rigorous logic and methods to solve difficult problems with effective solutions
Looks beyond the obvious and doesn't stop at the first answerSocial skills (dealing with people, communication):
Enjoys working hard, is action orientated and full of energy for the things seen as challenging
Able to convey information in a clear and organised manner
Is widely trusted and seen as direct, truthful and keeps confidences
Admits mistakes
Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress and results; designs feedback loops into work
Is able to address non-conformances in a neutral and calm manner
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