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Customer Operations Specialist

4 months ago

Oundle, United Kingdom Coulter Elite Resourcing Full time
Are you an experienced Customer Operations Specialist looking for the next step up in your career? If so keep reading as this role could be perfect
Coulter Elite Resourcing are currently looking for a Customer Operations Specialist to join a well establish company.
Principle Responsibilities for the Customer Operations Specialist:
* The purpose of the role is to ensure that all customers internationally receive a first class experience in their contract with our client.
* To provide support to the commercial team in their day-to-day activities and to help them in delivering the KM business growth objectives.
Person specification for the Customer Operations Specialist:
* Full responsibility for customer orders from receipt to delivery.
* Build and maintain strong relationships with our customers & suppliers.
* Calculate the cost of goods and services to ensure customer requirements are met, whilst achieving/succeeding expected target margins.
* Communicate with customers to offer the best service.
* Book road transport for UK and EUR deliveries.
* Plan routes and book transport for imports & exports by air or sea freight.
* Understand differing requirements and prepare paperwork when shipping internationally.
* Resolve transport & shipment issues.
* Liaise with all departments within the business to ensure commercial, procurement, finance, design and technical requirements are met.
* Raise & follow-up supplier non-conformances to ensure full corrective actions are received and customer satisfaction is achieved.
* Work with customers to analyse forecasts, and co-ordinate with procurement to forward plan material requirements.
* Ensure all customer details are maintained and up to date on the database.
This is a full-time permanent position as a Customer Operations Specialist offering an annual salary of £27,000 to £29,000 25 Days holiday and pension.
If this Customer Operations Specialist position sounds like you, then please forward your CV to Katie Dobslaw at Coulter Elite Resourcing