Operational Effectiveness Manager

1 week ago

Swindon, United Kingdom Nationwide Building Society Full time

Operational Effectiveness Manager - Finance

Salary: From £63,000 per annum


As an Operational Effectiveness Manager in Finance you are going to be working across the Function to support and deliver change. Your role is to understand the impact of change on Finance, working with stakeholders to triage and prioritise activity and resources to deliver.

You will act as a subject matter expert on a variety of change activity of all sizes and scales to ensure the successful delivery and mitigating as much a possible business as usual disruption.


At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.


For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at our office in Swindon . If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .


If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.



What you’ll be doing


You will be working with the teams across the Finance Function and beyond including forging strong relationships with Central Functions and wider teams in COO and People.


You will ensure through strong stakeholder management that roadmaps and delivery activities are aligned as well as providing regular updates to Function Leadership on progress, blockers and opportunities.


Your key accountabilities will include:

  • Manage the development and coordination of the Data, Process and Technology enabler outcomes and associated roadmaps to achieve target state, in line with Finance strategic objectives
  • Build and manage an effective engagement network of stakeholders across Finance in order to generate a strong pipeline of opportunities.
  • Project Manage change activities within Finance and matrix management of resources to deliver change including business readiness.
  • Partner with teams across Finance to establish enabler target state maturity and work with teams to implement improvements to move towards target state, supporting initiatives as required
  • Drive the creation and monitoring of key metrics to communicate progress to teams and the Finance SLT
  • Shape and execute strategies to communicate and upskill the function in the use of enabler materials and the embedding of roles and responsibilities
  • Work closely with other functions to understand related strategies, guidance and best practice, representing Finance at key forums. Establish linkages and processes cross function to improve cross working relationships
  • Horizon and external best practice scanning to incorporate into Finance thinking



About you


We are looking for a pro-active and experienced individual to be part of our Operational Effectiveness Team in Finance, with previous experience in analysing and improving business processes.


As a minimum requirement you’ll have:

  • Proven ability to think strategically and create materials that clearly articulate the roadmap/outcomes/vision
  • Good understanding of process re-engineering/ use of tooling to support efficiency / value driven outcomes
  • Strong analytical, communication and influencing skills (to senior stakeholder level) with the ability to advise, prioritise, measure success.
  • Enjoyment of problem solving along with extensive experience of working autonomously.
  • Curious, actively scanning the wider environment for valuable inputs to approach
  • A strong understanding and practical usage of project management tools and techniques
  • Ideally have significant experience of working in Finance specifically Technology and Change

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.



The extras you’ll get


There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata



What makes us different


Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.


As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.


When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

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