Customer Success Manager

2 weeks ago

United Kingdom Media Search Inc. Full time

Customer Success Manager – B2B Events

Remote UK – Travel to Events

Salary - £Up to £30,000

Full Time – Flexible Hours*


My client puts together quality in-person conferences, roundtables, dinners, awards, and interactive and at-scale digital events to the Finance industry, due to expansion a new role has arisen for a Customer Success Manager to manage and deliver client campaigns, ensuring both success and satisfaction of customers.


This role will include:

  • Working with sales, editorial, and production to build a schedule of activity for each client
  • Working with each client to manage the execution of their activity throughout the campaign
  • Co-ordination of sponsor content including programme sessions, editorial, webcasts and round tables
  • Working with Corporate Members to build their involvement in content across editorial and both physical and digital events
  • Leading yearly business reviews with your key customers, focused on business outcomes and value
  • Proactively managing your accounts and reporting on customer health to stakeholders within the business
  • Attending physical events to work with clients onsite to manage their experience


Responsibilities

  • Oversee the management, delivery and execution of commercial content projects
  • Ensure content quality, creative execution and commercial success of partner campaigns
  • Effectively supporting commercial, editorial and production teams
  • Help to grow and nurture social media accounts
  • Managing client queries and escalating where necessary


Requirements

  • Autonomous, ambitious and highly creative with natural ability to excel in ambiguous situations and thrive in a flourishing start-up environment
  • Excellent project management, written, verbal and skills
  • Excellent communication skills with demonstrable ability to react in real-time to the changing focus of the client
  • Previous experience working as a Customer Success Manager in a similar organisation (B2B Events)

A strong customer-first attitude and experience of customer relationship management

  • Effective stakeholder management, both internal and external

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