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Welcome Caseworker

2 months ago


Kingamps Cross, United Kingdom Single Homeless Project Full time
Single Homeless Project has an opportunity for a Welcome Caseworker to join our experienced and committed teams based across London. You will join us on a full time, fixed term contract for 12 months and in return, you will receive a competitive salary starting at £28,247.60 and rising incrementally to £30,342.85 per annum (Pro rata).
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 10,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
About the Welcome Caseworker role:
The Welcome Team is a new service within our Tenancy Sustainment Team (North), and lead on initially assessing and triaging the needs of new clients who are referred into the service. Where clients are due to move into their own home, the Welcome Team offer pre-tenancy and move-in support to clients, enabling clients to resettle into their new homes successfully. Our key aims are to maximise opportunities for successful tenancy sustainment, support clients to develop their resilience and independence, and equip clints to successfully move on to longer term independent accommodation within 2 years.
As the Welcome Caseworker you’ll lead on delivering initial assessments with new clients. You’ll identify the needs that clients may have in improving their physical and mental health, reducing their isolation, and in maximising their income and financial resilience. Working together with clients and partner services, you’ll agree an initial support and safety plan with new clients, identifying SHP and community services and resources that can help clients to meet their goals and aspirations, and connecting clients to these services.
You’ll assist new clients to resettle into independent accommodation, delivering practical support including with  paying rent / bills, setting up and managing utilities, and liaising with housing providers. You’ll also support relevant Team Managers, in providing guidance and advice to colleagues, gaining feedback from new clients about our service, and in contributing towards continued service development, improvement and innovation
Skills and experience we're looking for in our Welcome Caseworker:
Understanding of clients’ needs and aspirations, and ability to identify and assess clients’ needs using a strengths-based and person-centred approach

Understanding, experience or willingness to learn in supporting clients to improve and better manage their physical and mental health and wellbeing

Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives

Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards

An understanding of the principles of planned support and working with people with lived experience of homelessness

An understanding of the principles underlying a quality and customer focussed service with the proven ability to empower service users

The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need
Our attractive benefits package includes:
A salary increase after successfully completing six month's probationary period
A salary increase after successfully completing six month's probationary period

A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services

25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),

A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary

Staff Health Cash Plan and discounts scheme

Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Closing Date: Sunday 25th August at midnight
Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Welcome Caseworker - we'd like to hear from you
This post will require an Enhanced DBS check to be processed for the successful applicant.
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited