Customer Service Advisor
3 weeks ago
Location: Gloucester, Gloucestershire
Hours: Full time, permanent | 37.5 hours per week | Hybrid working
Salary: £24,100 per annum rising to £25,600 after 18 months
Our leading client is on the hunt for Customer Service Advisors to join their rapidly growing team
Whether you're plotting a retail escape or kickstarting your post-grad journey, our client wants to hear from you This position offers a professional environment where you can utilise and grow your customer interaction skills whilst working alongside a fantastic team.
Please note, our clients core working hours are between 08:00am – 21:00pm Monday to Friday, and 09:00am – 17:00pm Saturday and Sunday. You will be asked to work one Saturday or Sunday every other week and will get the day off in lieu.
Key Responsibilities of a Customer Service Advisor
* Resolve customer queries in a timely manner, ensuring a positive outcome.
* Ensure excellent customer service is always provided.
* Log queries and ensure all relevant information is provided.
* Handle enquires from external stakeholders and clients.
* Ensure business procedures are always followed.
* Raise any concerns to management as appropriate.
Key Skills of a Customer Service Advisor
* Previous experience is a customer service focussed role.
* A passion for delivering excellent customer service.
* Resilience and a positive attitude.
* Good communication skills, both verbal and written.
* Ability to work in a fast-paced environment.
* A can-do attitude
Benefits:
* 35 days holiday (inc. bank holidays) and you can buy and sell days.
* Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.
* Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
* Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.
* Partner Life Assurance and Critical Illness cover Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
* Supporting you back to work - Return to work programme after maternity leave
For more info please contact Katie at First Base
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