Relocation Account Manager

3 weeks ago

London Area, United Kingdom TheSqua.re Serviced Apartments Full time

TheSqua.re is one of the fastest growing companies in the UK and we are looking for a Property Acquisitions Executive to join our organisation.


Role: Relocation Account Manager  

Department: Relocation

Salary: DoE + quarterly bonus & benefits

Location: London (office based)

Responsible To:   Director of Global Supply Chain and Network Sales


 

Position Overview:



This position is a response to our increasingly growing relocation department. Working with the relationship, development and performance of Corporate Relocation clients  in line with revenue generating goals and KPIs.

 

The position will work closely with the Director of Network and Supply Chain, and with other Thesqua.re internal groups, such as Head of Reservations,  Account Managers, Sales Managers, Guest Service Managers, Market Reservations/Inventory Specialists, Supply Management, Accounting, Finance, Marketing, Revenue Management, Account Management and Business Development departments to reinforce the relationship, terms of contract, interface with Client teams for relationship development and issue resolution on a daily basis.


 

This position requires a customer service focused person with technical knowledge to ensure revenue growth, and the authority to resolve issues. Major focus of the position is to saturate any opportunities for additional revenue growth and bring them forward to the organisation for decision-making.


 

Responsibilities Include:


  • Act as the single point of contact and coordination for all phases of the international relocation process


  • Adhere, lead and oversee compliance for all client contractual obligations (Service Level Agreements, Master Service Agreements and Statements of Work etc.)


  • Implement and manage the effective delivery of key customer programs including communication strategies, customer training, issue resolution, platform management and utilisation reporting


  • Investigate, track and resolve customer and client concerns; identify trends and implement solutions.


  • Implementing client retention plans in line with the greater client services strategy


  • Oversee all arrivals, check in details, extensions,  departures  and coordinate with the operations teams


  • Actively engage with key clients contact on a regular schedule to build relationship with client and grow relationship


  • Conduct detailed client analysis to determine opportunities for additional revenue.


  • Establish and monitor client performance metrics and take necessary action steps to ensure compliance.


  • Identify industry trends that impact growth and development of your clients. Be active in apartment industry events that can be fostered nationally.


  • Understand current policies, practices, trends and technology within TheSqua.re to support implementing solutions for managing your clients.


  • Provide reporting as required by senior management


  • Gather, analyse, and disseminate client data to assist senior leadership with both opportunity and risk evaluation.


  • Build relationships internally and externally to maximise opportunities for Thesqua.re growth and market share, make the customer feel valued.


  • Manage clients within Business Rules and ensure that our internal team follows all terms and conditions within rules and process flows.


  • Develop and grow account plan; implement account & marketing strategy, 


  • Develop and update a pipeline on potential new relocation companies. 


  • Determine customers’ unmet needs and translate internally for adequate follow up


  • Ability to meet or exceed productivity requirements, measured, monthly, quarterly and annually


  • Maintain client-reporting schedules and assist with other duties as directed by Head of Reservations


  • Arranging and scheduling client meetings and apartment viewings.


  • Attend networking events as required.


  • Key account management.


  • Communicate effectively with Thesquare’s and Corporate Relocation Client’s  accounts team to ensure a clear line between AR and AP


  • Maximise every sales opportunity and ensure that revenue targets are met


  • Global Services Consultant

    4 weeks ago

    London, United Kingdom Altair Global Relocation Full time

    ***: We need someone who understands how to guide relocating employees through their moving process. We’re looking for a stellar individual to join our Operations team. Do you enjoy the challenge of working with a variety of customers? Are you detail-oriented and like to help people during a stressful time? This job is all about ensuring a positive...

  • Head of Relocation Services

    1 month ago

    London, United Kingdom Restore Plc Full time

    **Head of Relocation Services** **Business Unit: Restore Harrow Green** **Location: Silvertown - London** **Contract Type: Permanent** **Salary - Competitive + Great Benefits Package** If you are currently looking for your next exciting career move and are interested in joining one of the largest commercial relocation companies in the UK, then this is...

  • Relocation Business Development Manager

    1 month ago

    London, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

    Our client, a well-respected name in Relocation Services is looking for a Relocation Business Development Manager. This role can be worked remotely with occasional visits to the London office. This is an amazing opportunity to join a successful, established growing relocation company. Responsibilities: Showcase the company’s relocation products and...

  • Relocation Project Manager

    1 week ago

    London, United Kingdom Moveworks Ltd Full time

    Office Relocation and Fit Out Project Manager Moveworks is a fast-growing and friendly Workplace Consultancy specialising in delivery of hybrid working and office relocation projects. We are continuing to build on our fantastic reputation with councils and public sector organisations and are additionally excited to be moving into delivery of office...

  • Relocation Project Manager

    1 week ago

    London, United Kingdom Moveworks Ltd Full time

    Office Relocation and Fit Out Project Manager Moveworks is a fast-growing and friendly Workplace Consultancy specialising in delivery of hybrid working and office relocation projects. We are continuing to build on our fantastic reputation with councils and public sector organisations and are additionally excited to be moving into delivery of office...

  • Relocation Advisor

    7 days ago

    London, United Kingdom Alchemy Global Talent Solutions Full time

    Are you looking to work in a sector partnering with expats and supporting individuals during their relocation to a new country? Do you have experience living and work abroad and have a nature passion for helping people? If so, we have a fantastic role for you! One of the worlds leading Global Relocation service providers is looking to add a Relocation...

  • Relocation Consultant

    4 weeks ago

    London, United Kingdom Alchemy Global Talent Solutions Ltd Full time

    Our client, a highly reputable relocation service provider, is seeking a Relocation & Destination Services Consultant. We are looking for an experienced DSP relocation expert with strong tenancy & lettings experience to handle relocation services for clients and serve as the primary point of coordination for UK Destination Services. Hybrid working is...

  • Relocation Coordinator

    7 days ago

    London, United Kingdom Red Recruit Ltd Full time

    Our client a global relocation/moving company are looking to recruit a Trainee Relocation Coordinator to work within their Destination Services department based in London, to support the team management of all activities. As the Trainee Relocation Coordinator, you will be supporting the team with tenancy management & departure services and with any ad-hoc...

  • Warehouse Picker and Packer

    4 weeks ago

    London, United Kingdom warehouse manager Full time

    Warehouse operative with FORKLIFT LICENCE We are, a leading Food Distribution and Cash & Carry, looking for an enthusiastic member to join us as a Warehouse Assistant. This is a full time PERMANENT post, not a temporary seasonal job About the Role Your duty will be to pick and pack, check off all orders pulled, putting them together on pallets /...

  • Relocation Consultant

    1 month ago

    London, United Kingdom Alchemy Global Talent Solutions Full time

    We have a new position available for a Senior Relocation Consultant to join a leading relocation service provider. We're seeking an experienced DSP Relocation professional with strong Tenancy & Lettings experience to handle Relocation services for clients, acting as the main point of coordination for UK Destination Services. Relocation DSP service...

  • Experienced Relocation Consultant

    4 weeks ago

    London, United Kingdom Alchemy Global Talent Solutions Ltd Full time

    Our client, a highly reputable relocation service provider, is seeking a Relocation & Destination Services Consultant. We are looking for an experienced DSP relocation expert with strong tenancy & lettings experience to handle relocation services for clients and serve as the primary point of coordination for UK Destination Services. Hybrid working is...

  • Senior Relocation Consultant

    4 weeks ago

    London, United Kingdom Alchemy Global Talent Solutions Full time

    Job Description We have a new position available for a Senior Relocation Consultant to join a leading relocation service provider. We're seeking an experienced DSP Relocation professional with strong Tenancy & Lettings experience to handle Relocation services for clients, acting as the main point of coordination for UK Destination Services. This role...

  • Management Accountant

    1 day ago

    London Area, United Kingdom JSS Search Full time

    This is an exciting opportunity to join the Finance team of a fast-growing and exciting young brand. The Management Accountant role is individually responsible for preparing the management accounts for a luxury fashion brand and leading on cash flow forecasting along with key financial controls. You will report directly into the Finance Director and will...

  • Management Accountant

    9 hours ago

    London Area, United Kingdom JSS Search Full time

    This is an exciting opportunity to join the Finance team of a fast-growing and exciting young brand. The Management Accountant role is individually responsible for preparing the management accounts for a luxury fashion brand and leading on cash flow forecasting along with key financial controls. You will report directly into the Finance Director and will...

  • Management Accountant

    4 weeks ago

    London Area, United Kingdom Trinnovo Group | B Corp™ Full time

    Interim Management Accountant LondonFull Time 2-3 days a week Hybrid working£2-300pd Inside IR35June Start6 month contract Broadgate Search are currently partnered with a global Education organisation who require an Interim Management Accountant Responsibilities Provide accurate financial information to support the CFO’s strategic responsibilities,...

  • Management Accountant

    4 weeks ago

    London Area, United Kingdom Trinnovo Group | B Corp™ Full time

    Interim Management Accountant LondonFull Time 2-3 days a week Hybrid working£2-300pd Inside IR35June Start6 month contract Broadgate Search are currently partnered with a global Education organisation who require an Interim Management Accountant Responsibilities Provide accurate financial information to support the CFO’s strategic responsibilities,...

  • Management Accountant

    4 weeks ago

    London Area, United Kingdom Trinnovo Group | B Corp™ Full time

    Interim Management Accountant LondonFull Time 2-3 days a week Hybrid working£2-300pd Inside IR35June Start6 month contract Broadgate Search are currently partnered with a global Education organisation who require an Interim Management Accountant Responsibilities Provide accurate financial information to support the CFO’s strategic responsibilities,...

  • Management Accountant

    3 weeks ago

    London Area, United Kingdom Trinnovo Group | B Corp™ Full time

    Interim Management Accountant London Full Time 2-3 days a week Hybrid working £2-300pd Inside IR35 June Start 6 month contract Broadgate Search are currently partnered with a global Education organisation who require an Interim Management Accountant Responsibilities Provide accurate financial information to support the CFO’s strategic...

  • Account Manager

    3 weeks ago

    London Area, United Kingdom Consult Energy UK Full time

    Account Manager – London (Hybrid)An Account Manager is required to join a growing Energy supplier in London on a permanent basis. The role offers the opportunity to manage accounts for Blue Chip companies across the UKAccount Manager – What you’ll needPrevious experience of working in an Account Management/Sales position within the Energy industrySound...

  • Account Manager

    3 weeks ago

    London Area, United Kingdom Consult Energy UK Full time

    Account Manager – London (Hybrid)An Account Manager is required to join a growing Energy supplier in London on a permanent basis. The role offers the opportunity to manage accounts for Blue Chip companies across the UKAccount Manager – What you’ll needPrevious experience of working in an Account Management/Sales position within the Energy industrySound...