ServiceNow Program Manager

4 months ago

England, United Kingdom SoftServe Full time

WE ARE


SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work.


The Low Code Platforms practice works as a global organization as part of SoftServe’s Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as Mendix, Pegasystems, ServiceNow, Microsoft Power Platform and several others. The team builds cross-industry Digital Platform based solutions and is responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client. We develop solutions and services in accordance with the platform design best practices and implementation methodology.

Team members work on design, delivery, and support of a variety of solutions and services that help our clients meet their business objectives. These solutions range from the development of repeatable industry solutions to custom business apps development, modernization, and migration. The team works with other groups within SoftServe to integrate business apps development with other technical areas such as GenAI, Big Data and Cloud infrastructure.


YOU WANT TO

We are seeking a highly experienced ServiceNow Program Manager to lead a large-scale ServiceNow digital transformation program within the Telecoms and Fibre industry. As the prime contractor, we are responsible for delivering the complete ServiceNow implementation, covering IT Service Management (ITSM), Customer Service Management (CSM/TSM), and IT Operations Management (ITOM) functionalities. This multi-phase program is expected to last at least two years, and we need a strong leader who can manage the delivery, communication, and coordination across multiple streams.


Key Responsibilities:

  • Program Leadership: Lead and oversee the entire ServiceNow transformation program, ensuring successful implementation of ITSM, CSM/TSM, and ITOM functionalities across the enterprise.
  • Multi-Stream Coordination: Manage and coordinate multiple parallel ServiceNow implementations, ensuring alignment and synchronization across different workstreams.
  • Stakeholder Management: Act as the primary point of contact for senior stakeholders, including SVP, EVP, and Board members, providing regular updates on program progress, risks, and mitigation strategies.
  • Cross-Functional Collaboration: Work closely with technical teams, business analysts, and support personnel, as well as external departments, to ensure timely delivery of program deliverables.
  • Implementation Planning: Working with ServiceNow technical leads and Business Analysts, develop, understand and maintain detailed program plans, including timelines, critical path analysis, resource allocation, and risk management strategies.
  • Deployment Readiness: Oversee deployment activities, ensuring all aspects of the implementation are ready for go-live, including data migration, system integration, and user training.
  • Financial Oversight: Manage program budgets, ensuring on-time, on-budget delivery, while identifying opportunities for cost optimization.
  • Communication & Reporting: Distill complex technical and business details into clear, concise updates for both technical and non-technical audiences. Prepare and deliver presentations to senior leadership, providing insights into program status and addressing any concerns.


YOU ARE

Overall Qualifications

  • Educational Background: Bachelor’s or master’s degree in computer science, Information Technology, business, or a related field.
  • Experience in Sales and Pre-Sales: 7-10 years of experience in a program management role with at least 5 years of experience of ServiceNow
  • Exemplary Communication and Presentation Skills: Ability to command the respect of a room of senior business and technical leaders / Communicate complex technical concepts to a non-technical audience at multiple levels of an organization from the C-Suite down.
  • Strong Analytical Skills: Proficiency in market trend analysis and translating these insights into actionable sales strategies involving Mendix.


Specific Qualifications:

  • At ease working across multiple technical and business disciplines – able to understand detail and quickly distill key details into a content rich summary
  • Quickly builds trust and respect of the client. Focuses on understanding and expanding client needs within the realm of ServiceNow.
  • ServiceNow Certified Implementation Specialist, PMP. Certified Scrum Master or Product Owner or other relevant certifications
  • Experienced in ServiceNow best practices around implementation methodologies and deployment readiness
  • Prior experience in a similar role within the Telecoms and Fibre industry is highly desirable.
  • Pragmatic understanding of technical architectures, data migration strategies, and system integrations within a ServiceNow context.


All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.

  • ServiceNow Program Manager

    4 months ago

    England, United Kingdom SoftServe Full time

    WE ARE SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work. The Low Code Platforms practice works as a global organization as...

  • ServiceNow Program Manager

    4 months ago

    England, United Kingdom SoftServe Full time

    WE ARESoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work.The Low Code Platforms practice works as a global organization as part...

  • ServiceNow Program Manager

    4 months ago

    England, United Kingdom SoftServe Full time

    WE ARESoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work.The Low Code Platforms practice works as a global organization as part...

  • ServiceNow Program Manager

    4 months ago

    Eastern England, United Kingdom SoftServe Full time

    WE ARESoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. We are about people who create bold things, make a difference, have fun, and love their work.The Low Code Platforms practice works as a global organization as part...

  • Program Manager

    4 months ago

    England, United Kingdom SoftServe Full time

    SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, and APAC region. The Low Code Platforms practice works as a global organization as part of SoftServe’s Digital Platforms Group and addresses the rapidly growing demand for Low Code...

  • ServiceNow Developer

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Developer – Requires active SC clearance We are seeking an experienced and talented ServiceNow Developer to join our team and contribute to the design, development, and implementation of ServiceNow solutions. In this role, you will work closely with architects, administrators, and business stakeholders to deliver high-quality applications and...

  • ServiceNow Developer

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Developer – Requires active SC clearance We are seeking an experienced and talented ServiceNow Developer to join our team and contribute to the design, development, and implementation of ServiceNow solutions. In this role, you will work closely with architects, administrators, and business stakeholders to deliver high-quality applications and...

  • ServiceNow Developer

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Developer – Requires active SC clearance We are seeking an experienced and talented ServiceNow Developer to join our team and contribute to the design, development, and implementation of ServiceNow solutions. In this role, you will work closely with architects, administrators, and business stakeholders to deliver high-quality applications and...

  • ServiceNow Developer

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Developer – Requires active SC clearance We are seeking an experienced and talented ServiceNow Developer to join our team and contribute to the design, development, and implementation of ServiceNow solutions. In this role, you will work closely with architects, administrators, and business stakeholders to deliver high-quality applications and...

  • ServiceNow Developer

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Developer – Requires active SC clearance We are seeking an experienced and talented ServiceNow Developer to join our team and contribute to the design, development, and implementation of ServiceNow solutions. In this role, you will work closely with architects, administrators, and business stakeholders to deliver high-quality applications and...

  • ServiceNow BA

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Product Owner – requires active DV clearance Our client is seeking a skilled and dynamic ServiceNow Product Owner to join their team and take full ownership of the ServiceNow platform within the organisation. In this role, you will work closely with business stakeholders, development teams, and subject matter experts to drive the strategic...

  • ServiceNow BA

    1 week ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Product Owner – requires active DV clearance Our client is seeking a skilled and dynamic ServiceNow Product Owner to join their team and take full ownership of the ServiceNow platform within the organisation. In this role, you will work closely with business stakeholders, development teams, and subject matter experts to drive the strategic...

  • ServiceNow BA

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Product Owner – requires active DV clearance Our client is seeking a skilled and dynamic ServiceNow Product Owner to join their team and take full ownership of the ServiceNow platform within the organisation. In this role, you will work closely with business stakeholders, development teams, and subject matter experts to drive the strategic...

  • ServiceNow BA

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Product Owner – requires active DV clearanceOur client is seeking a skilled and dynamic ServiceNow Product Owner to join their team and take full ownership of the ServiceNow platform within the organisation. In this role, you will work closely with business stakeholders, development teams, and subject matter experts to drive the strategic...

  • ServiceNow BA

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Product Owner – requires active DV clearanceOur client is seeking a skilled and dynamic ServiceNow Product Owner to join their team and take full ownership of the ServiceNow platform within the organisation. In this role, you will work closely with business stakeholders, development teams, and subject matter experts to drive the strategic...

  • ServiceNow BA

    2 weeks ago

    England, United Kingdom Pharaoh Capital Full time

    ServiceNow Product Owner – requires active DV clearance Our client is seeking a skilled and dynamic ServiceNow Product Owner to join their team and take full ownership of the ServiceNow platform within the organisation. In this role, you will work closely with business stakeholders, development teams, and subject matter experts to drive the strategic...

  • ServiceNow Engineer/Developer

    1 month ago

    South East England, United Kingdom DGH Recruitment Full time €55,000 - €75,000

    ServiceNow Developer - £55-75k - London/Hybrid Hybrid 2 days per week in office My prestigious legal client is looking for a ServiceNow Developer with a minimum of two years experience to join their growing IT function, this is an excellent opportunity to help develop and shape my clients ServiceNow environment. Responsible for the day to day...

  • Biopharmaceutical ServiceNow Solutions Architect

    4 weeks ago

    Eastern England, United Kingdom Anson McCade Full time

    Unlock Career Growth with Anson McCadeWe are seeking an exceptional ServiceNow Platform Architect to lead our integration strategy and support large-scale enterprise transformation programmes. As the Technical Design Authority, you will oversee enhancements to the existing Now platform, championing the Common Service Data Model (CSDM) to maintain data...

  • ServiceNow Developer

    1 month ago

    South East England, United Kingdom DGH Recruitment Full time €55,000 - €75,000

    ServiceNow Developer - £55-75k - London/Hybrid Hybrid 2 days per week in office My prestigious legal client is looking for a ServiceNow Developer with a minimum of two years experience to join their growing IT function, this is an excellent opportunity to help develop and shape my clients ServiceNow environment. Responsibilities: * Responsible for the...

  • Senior Sales Executive(ServiceNow)

    2 months ago

    England,, UK, United Kingdom BMS Tech Sales Full time

    Senior Sales Executive for a leading ServiceNow Partner£110k basic £220k OTE UncappedRemote workingNew Business RoleFantastic chance to join an industry-recognized business. This organization provides end-to-end Implementation Services, Digital Transformation solutions for their customers, as a top platinum partner for a market-leading technology company....