ServiceNow BA

ServiceNow Product Owner – requires active DV clearance

Our client is seeking a skilled and dynamic ServiceNow Product Owner to join their team and take full ownership of the ServiceNow platform within the organisation. In this role, you will work closely with business stakeholders, development teams, and subject matter experts to drive the strategic direction, roadmap, and implementation of ServiceNow features, enhancements, and integrations.

Key Responsibilities

Define and communicate the vision and strategy for the ServiceNow platform.

Develop and maintain the product roadmap, prioritising initiatives based on business needs, user feedback, and strategic goals.

Ensure the product aligns with business objectives and supports the organisation’s digital transformation initiatives.

Manage and prioritise the product backlog, ensuring features, user stories, and bug fixes are well-defined and aligned with business priorities.

Review and approve user stories, design specifications, and other deliverables to ensure the product meets business needs and quality standards.

Use analytics tools to measure product performance and identify key metrics to support decision-making.

Provide stakeholders with regular updates on key performance indicators (KPIs) and product performance.

Key Skills & Qualifications

Proven experience as a ServiceNow Product Owner, ServiceNow Business Analyst, or similar role, with extensive knowledge of ServiceNow modules (ITSM, ITOM, ITAM, HR, etc.).

Strong background in Agile methodologies, particularly Scrum.

Experience collaborating with cross-functional teams in an enterprise environment.

In-depth understanding of the ServiceNow platform and its capabilities, including configuration, development, and integrations.

Employee Benefits

• Life Insurance (4x base pay)
• Critical illness cover
• Dental insurance
• Death in service
• Paid Time Off and Paid holidays
• Paid Parental Leave
• Family building benefits like adoption assistance, surrogacy and cryopreservation
• Gym and fitness perks
• Flexible working