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Customer Service Advisor

4 months ago

Middlesbrough, United Kingdom Focus Resourcing Full time
Middlesbrough centre (no parking)
Hours (phone number removed)pm Mon-Fri
Fully office based for first 3 months then hybrid available
12 Months Fixed Term Contract
Our client is holding assessment centre on Tuesday 18th June at 10am or 2pm
You need to have been a resident in the UK for 3+ years for a criminal records and credit reference checks Our client is an award winning and leading independent pensions consultancy, and they are now looking for Customer Service staff for their busy member contact team.
We would to hear from candidates who have excellent customer service skills, either in a call centre environment, hospitality or retail.
Our client offers a great work environment, with ongoing training, social events and team events.
The Role:
Handle a volume of inbound calls in a professional and timely manner, ensuring customer satisfaction.
Understand customer's needs and provide appropriate solutions or alternatives to meet their requirements.
Accurately record and maintain customer information and interactions in a centralised database.
Deliver first-class customer service at all times, maintaining a positive and friendly demeanour.The person:
Previous experience in contact centre advantageous
Must have the right to work in the UK and have no CCJ's that have defaulted
Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
Strong interpersonal skills, enabling you to build rapport with customers and handle diverse customer interactions.
Demonstrated organisational and planning skills, allowing you to manage multiple tasks and prioritise effectively. In return our client offers:
Competitive salary
Participation in a Discretionary Bonus Scheme paid each year
25 days holiday
A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year
A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers