Debt Recovery Manager

4 weeks ago

Bournemouth, United Kingdom Glow Green Ltd Full time
Debt Recovery Manager
£DOE
Glow Green is a fast growing green energy company supplying and installing PV solar panels, battery storage, boilers, air-conditioning, electric vehicle chargers and heat pumps, and have reached over 10,000 Trustpilot reviews and achieved an excellent rating.
Being partnered with Utility Warehouse (Telecom Plus PLC), we serve their one million plus customers with their chosen energy saving products, and have recently secured a new partnership with Uswitch and MoneySuperMarket, along with further launches with other leading comparison brands happening soon.
We have been successfully trading for over 13 years, employing over 120 office staff and 1,700 subcontracting Engineers nationwide. We have built a bespoke CRM and various web applications to fuel our growth. Our digital infrastructure will enable us to become one of the UK's largest energy installers in the coming years.
We are currently seeking an experienced Debt Recovery Manager to join our team.
Debt Recovery Manager Key Accountabilities
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Lead by example and set the standards by working your own portfolio of overdue accounts;
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Motivate and engage team by daily huddles and set daily, weekly and monthly goals, and set incentives to create a results driven environment;
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Personally handle and resolve more complex cases and liaise with other departments to find commercially sensible solutions;
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Report on performance of team and individuals to management to highlight trends and any issues / opportunities to improve performance;
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Recruit, train and coach team members to help them develop their own performance;
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Identify and suggest process / policy improvements that could reduce those customers falling into debt.
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Efficiently deal with inbound communication coming into the department;
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Overcome challenging conversations by providing the highest level of customer service;
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Manage customers through the company collections process, calling customers, issuing letters and emails in line with procedures;
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Deal with vulnerable customers, using TEXAS and CARERS models;
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Proactively resolve any problems customers may be experiencing.
Debt Recovery Manager Required Skills And Experience
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Experienced in collection / sales and customer service techniques and overcoming objections;
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Self motivated and confident communicator who can be a role model to others in the team;
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Results driven individual who enjoys working to and achieving targets;
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Energetic individual with an infectious enthusiasm;
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Enjoys coaching and encouraging team members to consistently do their best;
*
Good computer / data skills;
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Litigations experience preferred.
Glow Green benefits
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Competitive annual salary depending on experience;
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Annual pay reviews and ongoing opportunities for growth and development;
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A generous 33 days holiday, including Bank Holiday, as we value work-life balance;
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Employee of the month recognises and rewards best performers;
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A comprehensive Company Pension Scheme, securing your future;
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Robust company sick pay benefit;
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An array of staff perks, including eye care vouchers, daily fresh fruit, confectionery and drinks.
Our reputation for providing excellent service is readily reflected in the people that we employ.
The successful Debt Recovery Manager will enjoy a rewarding career, developing alongside a company with huge ambition

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