Water Debt Recovery Specialist

3 weeks ago


Bournemouth, Bournemouth, United Kingdom South West Water Full time
About the Role

We are seeking a highly skilled Water Debt Recovery Specialist to join our team at Pennon Water Services, a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service.

As a key member of our team, you will play a crucial role in ensuring the financial viability of the business by preparing cases and overseeing the offboarding process for debt accounts to our appointed solicitors.

Your primary focus will be on contributing to the financial health of PWS by:

  • Preparing files of bad debtors to be sent to our appointed Solicitors for Litigation action.
  • Liaising with our debt teams to manage the pipeline for escalating accounts to Litigation which have been through our collections process.
  • Presenting these escalated cases to the appropriate managers in the business to establish the viability for Litigation.
  • Communicating with our appointed Solicitors to receive and document progress updates on our customer system for all active litigation cases.
  • Managing any actions relating to any disputed cases resulting from the Litigation work.
  • Working collaboratively across the business to resolve accounts and reach successful outcomes for the business.

What We Offer

In return for your hard work and commitment, you will receive:

  • A competitive salary of £25,103 - £26,678 per annum.
  • A range of excellent company benefits, including a generous holiday allowance, discretionary bonus, competitive contributory pension, and share-save scheme.
  • Opportunities for ongoing development and training for a long-term career with us.

About Us

Pennon Water Services is part of the Pennon Group, one of the largest companies in the South West. We are committed to helping our customers lower water use and reducing costs. Our team is dedicated to providing great customer service and ensuring the financial viability of the business.



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