Station Gateline Customer Service Assistant

4 days ago

York Place, United Kingdom Blue Arrow Full time
We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.
This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best talent and provide their people with a safe and inclusive place to truly thrive at work.
They are dedicated to helping to close the diversity gap across the rail industry and particularly welcome applications from young people, women, people from ethnically diverse backgrounds, LGBT+ people and people with a disability.
Supporting diversity and inclusion is a big part of who they are, they are not looking for people to fit into their culture but add to it. Proactively embracing diversity across the workforce.
Job Title: STATION GATELINE CUSTOMER SERVICE ASSISTANTS
Location: Edinburgh Waverley
Salary: £24,691 per annum on completion of training. The trainee salary is £21,193 per annum.
Training: 5 days training and a 2-day Induction programme.
Contract: Permanent
Hours: FULL TIME 35 HOURS
Flexibility will be required as shift work and weekend working are involved.
Early shift (Apply online only) hours, late shift 13.30 - 20.30 hours, Saturday 08.50 - 1730 hours.
Please note that if you are appointed to a relief post you will have a contractual commitment to work, when required by the company, up to a maximum of 13 Sunday turns per calendar year
Job Description:
* To provide customer information and assistance including wheelchair assists.
* Issue tickets to customers in line with the excess fares' procedures using the relevant ticket issuing equipment.
* Check tickets and supporting documents.
* At automatic gateline ensure the safe operation of the gateline including the identification of safety hazards to the gateline operation and opening the gates when required.
* Ensure a safe environment around the gateline including cordoning off hazards and cleaning up minor spills.
* Operate the wide isle gate and ensure the numbers of gates set for passenger flows in each direction are appropriate.
* Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
* Carry out queue busting duties as required.
* Identify the development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
* Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment.
Skills Required:
To be successful in this role you will demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player and highly proactive.
Your excellent communication skills will be evident, as will the ability to work alone when required and be able to demonstrate individual initiative when required.
You don't need to have any experience as your training will include induction, customer service, commercial skills, first aid, fire safety, disability awareness and conflict management - will be professionally delivered to give you all the tools you need to master this interesting role.
You will be rewarded for your contribution with a competitive benefits package that includes:
* Contributory Final Salary Pension scheme
* Free and reduced rate rail travel for you and your family, where applicable.
* Generous holiday allowance
* 3% commission on ticket sales
* Hapi benefits package
Selection process: Microsoft Teams Interview + Final Interview with organisation. The final stage for successful candidates will be a medical questionnaire.
Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period.
Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

  • Station Gateline Customer Service Assistant

    4 weeks ago

    York Place, United Kingdom CV-Library Full time

    We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be. This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best...

  • Station Cleaner

    5 months ago

    York, United Kingdom BidvestNoonan Full time

    **About The Role**: **Role**: Station Cleaner **Location**:York **Salary**: £12 per hour **Shift**: 4 on 4 off shift pattern, To be confirmed A fantastic opportunity has arisen within Bidvest Noonan for a Station Cleaner who will work at our client’s prestigious site. **Duties as a Station Cleaner** - Performing daily cleaning tasks such as sweeping,...

  • Customer Service Advisor

    3 weeks ago

    York Place, United Kingdom CV-Library Full time

    Customer Service Advisor - Call Centre Pertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis. Position: Customer Service Advisor Location: Edinburgh City Centre Hours: Monday - Friday, (Apply online only) Duration: Until January 2025 Pay: £13.48...

  • Customer Service Advisor

    4 days ago

    York Place, United Kingdom Pertemps Edinburgh Full time

    Customer Service Advisor - Call CentrePertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis.Position: Customer Service AdvisorLocation: Edinburgh City CentreHours: Monday - Friday, (Apply online only)Duration: Until January 2025Pay: £13.48 per...

  • Police Station Representative

    6 months ago

    York, United Kingdom Orchard Professional Solutions Full time

    Our Client is a modern, ambitious and dynamic Law Firm with office in Hull, Scunthorpe, Grimsby, Newcastle, York, London, Beverley, Willerby and Lincoln. In return, Our Client offer a comprehensive benefits package along with the exciting opportunity to join an ambitious and growing team. To be successful in this role, you will be an Accredited Police...

  • Customer Service Advisor

    2 months ago

    York Place, United Kingdom CV-Library Full time

    Brand-new permanent customer care opportunity! Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits and small friendly team working environment! A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest...

  • Customer Service Advisor

    1 month ago

    York Place, United Kingdom CV-Library Full time

    Brand-new customer care opportunity to start early November! 12 month fixed term contract Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits and small friendly team working environment! A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional...

  • Customer Service Advisor

    3 weeks ago

    York Place, United Kingdom CV-Library Full time

    Permanent Customer Care opportunity to start December! Monday - Friday, 9am - 5pm Easily accessible city centre location Excellent benefits and small friendly team working environment! A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest...

  • Services Assistant

    6 months ago

    York, United Kingdom Sainsbury's Full time

    **Location** - Pocklington Store, Sainsbury's Supermarkets Ltd The Balk, York, YO42 2GG **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 238377 **Schedule** Tue 11am - Tue 5pm Sat 9am - Sat 5pm - Total hours: 12_ Love food, variety and helping people? Joining our...

  • Services Assistant

    5 months ago

    York, United Kingdom Sainsbury's Full time

    **Location** - York Store, Sainsbury's Supermarkets Ltd Foss Bank, York, YO31 7JB **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 233976 **Schedule** Sat 1pm - Sat 9pm - Total hours: 14:15_ Love food, variety and helping people? Joining our team as a Services...

  • Customer Service Advisor

    2 weeks ago

    York Place, United Kingdom CV-Library Full time

    Would you like to work for a company who truly believes in what they do? And where helping is more important than profits? If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you. Our client is committed to tackling fuel...

  • Customer Service Advisor

    4 days ago

    York Place, United Kingdom Search Full time

    Would you like to work for a company who truly believes in what they do?And where helping is more important than profits?If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you.Our client is committed to tackling fuel poverty and...

  • Customer Service Advisor

    2 weeks ago

    York Place, United Kingdom CV-Library Full time

    Would you like to work for a company who truly believes in what they do? And where helping is more important than profits? If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you. Our client is committed to tackling fuel...

  • Customer Service Advisor

    1 day ago

    York Place, United Kingdom Search Full time

    Would you like to work for a company who truly believes in what they do?And where helping is more important than profits?If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you.Our client is committed to tackling fuel poverty and...

  • Customer Service Advisor

    3 weeks ago

    York Place, United Kingdom CV-Library Full time

    Job Title: Regional Customer Service Officer Job Reference: WW-CS-RCSO Salary: £24,000 per year (Grade 1) Location: Edinburgh Hours: 37 hours per week, Mon-Fri (Standard office hours: (Apply online only) on a shift rotation) Holiday: 25 days annual leave + 9 public holidays Job Purpose: To manage all customer enquiries, ensuring service levels...

  • Customer Service Advisor

    4 days ago

    York Place, United Kingdom Search Full time

    Job Title: Regional Customer Service OfficerJob Reference: WW-CS-RCSOSalary: £24,000 per year (Grade 1)Location: EdinburghHours: 37 hours per week, Mon-Fri (Standard office hours: (Apply online only) on a shift rotation)Holiday: 25 days annual leave + 9 public holidaysJob Purpose:To manage all customer enquiries, ensuring service levels are met in line with...

  • Customer Assistant

    6 months ago

    York, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue York. Vue York is a 12 screen cinema located within the Clifton Moor Centre. Our cinema is easily accessible by car via the A1237. York train station is approximately two miles from the cinema and the No. 6 bus...

  • Services Assistant

    5 months ago

    York, United Kingdom Sainsburys Full time

    **Location** - Haxby Store, Sainsbury's Supermarkets Ltd 39 The Village, York, YO32 2HU **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £11.00 per hour **Areas of business** - Retail **Job ID** - 220768 **Schedule** Tue 11am - Tue 7pm Fri 6am - Fri 12pm Sat 7am - Sat 3pm - Total hours: 20:40_ Love food, variety and...

  • Services Assistant

    5 months ago

    York, United Kingdom Sainsbury's Full time

    **Location** - York Store, Sainsbury's Supermarkets Ltd Foss Bank, York, YO31 7JB **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 237496 **Schedule** Sun 11am - Sun 5:15pm Sat 1:15pm - Sat 9:15pm - Total hours: 13.50_ Love food, variety and helping people?...

  • Services Assistant

    6 months ago

    York, United Kingdom Sainsbury's Full time

    **Location** - York Store, Sainsbury's Supermarkets Ltd Foss Bank, York, YO31 7JB **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 233995 **Schedule** Mon 4pm - Mon 9pm Tue 8am - Tue 1pm Wed 1:30pm - Wed 9:30pm - Total hours: 17_ Love food, variety and helping...