Azure Infrastructure Support Engineer

6 hours ago

Exeter, United Kingdom Cloud Decisions Full time

Azure Support Engineer

Large Enterprise Azure Managed Services

Exeter/Taunton/Torquay/Plymouth

£40-50k + Bonus + Great Benefits + Career/Training Plans


Our customer is one of Microsoft’s most highly regarded Enterprise Azure delivery businesses, and in the top 10 global Azure providers. They now seek an Azure Support Engineer to be based on customer site (Hybrid) to manage a large secure Azure enterprise estate instances and to solve cloud engineering tasks, and run/deploy Azure workloads + services.


The Role:

  • Ready to work on the customer support model in place (3 days)
  • Demonstrate ownership of incident tracking, triage, mitigation, and resolution
  • Initiating process changes designed to improve efficiency.
  • Partner with peers and stakeholders to improve tools, processes and customer support.
  • Responsibility for achieving agreed SLA / OLA / KPI objectives.
  • Manage the initial response and platform issues, triaging for Alerts, Incidents and Service Requests received.
  • Must be prepared to do a shift pattern to cover support
  • On call customer operations by engineers with specific knowledge about customer workloads including application, solution architecture and customer processes, etc.
  • Diagnose, investigate and troubleshoot issues on customer workloads hosted in Azure and partner with various internal and external teams across Microsoft and the client.
  • Writing, Testing, debugging and execution of Azure PowerShell scripts, Runbooks, Policies, etc., to enable Azure Managed Experience for select customers.
  • Create and maintain documentation, operational documents and process documents.
  • Contribute to Azure Managed Experience and solutions across plan, design, develop and maintain stages
  • Own and drive customer issues to resolution, identify patterns from customer issues and drive proactive problem management activities to reduce repeated customer incidents.
  • Generate required reporting, documentation for measuring the initiative and contribute to stakeholder communications by providing relevant content.
  • Contribute to Security/Compliance to bring the Azure Managed Experience initiative in compliant with various security/compliance standards like GDPR, ISO, SOC, etc.
  • Monitor alerting noise, take actions and institute processes and tooling.


What will you need:

  • Excellent analytical and platform troubleshooting skills in Azure.
  • Must have been in the UK for 5 years to undertake SC Level Security Clearance
  • Strong Azure/cloud experience, including enterprise scale Azure managed services.
  • Experience of Azure Platform including: Compute, Storage, Networking, Workloads
  • Azure management, operations and troubleshooting experience using: Azure Management Technologies (Azure Monitor, Monitoring Agents, KQL, ARM templates, Azure Policies, IaC and deployment models.
  • IaC experience highly desirable (Azure DevOps, ARM etc.).
  • Strong fault analysis/determination and problem solving skills
  • Scripting experience in PowerShell. with IIS or SQL.
  • Working experience in high availability environment.
  • ITIL processes, Incident management and SLA, Proactive & Reactive incident management, Change execution / Change Management, Problem & Performance Management.
  • Ideally you have achieved or be working towards some of the following certifications: AZ-104, AZ-305, AZ-400, AZ-500 or similar AZ previous certifications/training courses.

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