Window and Door Engineer

3 months ago

Gravelly Hill, United Kingdom Anglian Home Improvements Full time
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
To demonstrate & explain correct product care to customers
Be customer focused and provide a high level of service to every customer
Making sure optimum stock levels are maintained to ensure jobs can be effectively resolved and completed
Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
Accurate and timely completion of paperwork and regular updating of the supplied PDA device
 You will need:
Experience of uPVC installation and maintenance (or relevant qualification)
Excellent customer service skills and experience in a customer facing environment
Be able to work on your own initiative in a standalone field based role
A willingness to travel as required and show flexibility within the working week
Good time management skills
Good communication skills
A full driving license
 What We Offer
Competitive basic salary and Performance related bonus
Van (for business use only)
31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
Paid time off annually to volunteer
Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
Heavily discounted group discount scheme on all products
Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
Opportunity to work with a forward-thinking and supportive team.
Career development and continuous learning opportunities.
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

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