Customer Service Advisor
4 weeks ago
The shifts for this onsite position will be 38 hours split into 12 hour shifts, Shifts will be 07:00 till 18:25 or 09:35 to 21:00.
Examples of shifts would include: 3 earlies, 3 lates 3 followed by 3 days off
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets onsite at Gatwick, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
Successful applications will be invited to attend an onsite assessment on Monday 7th October
What you'll do...
Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
Proactively look for opportunities to up-sell National Express services and products
Provide support and assistance to customers, colleagues and driver teams
Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
Ensure established safe working processes are adhered to at all times
Promote a cohesive, empowered and engaged working environment
What you'll need...
English language skills
Experience of front-line customer service in a fast paced environment
Positive attitude to customer service and personal development
Ability to work in a team or independently on your own initiative
Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
The ability to work shift patterns including weekends and bank holidays to meet business demands.
What we offer in return for your hard work and commitment…
Free Bus & Coach travel for yourself
Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
50% discount for friends and family on full fares on our coach services
A free smart comfortable uniform
A company pension
Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
Private online GP service
Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
Endless opportunities for progression within the business
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
-
Customer Service Advisor
4 weeks ago
Fernhill, West Sussex, United Kingdom CV-Library Full timeWe have a fantastic full time opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station. The shifts for this onsite position will be 38 hours split into 12 hour shifts, Shifts will be 07:00 till 18:25 or 09:35 to 21:00. Examples of shifts would include: 3 earlies, 3 lates 3 followed by 3 days off The Customer Service Advisor...
-
Customer Service Advisor
2 weeks ago
Fernhill, West Sussex, United Kingdom CV-Library Full timeWe have a fantastic full time opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station. The shifts for this onsite position will be 38 hours split into 12 hour shifts, Shifts will be 07:00 till 18:25 or 09:35 to 21:00. Examples of shifts would include: 3 earlies, 3 lates 3 followed by 3 days off The Customer Service Advisor...
-
Customer Service Advisor
1 month ago
Wick, West Sussex, United Kingdom CV-Library Full timeWe are recruiting for a Customer Service Advisor to join a medical supplier company based in Littlehampton. You’ll be talking to customers over the telephone to ensure that orders are fulfilled correctly and dealing with any queries. The ideal candidate will have previous experience within a Customer Service setting, ideally talking to customers over...
-
Customer Service Advisor
1 month ago
Worthing, West Sussex, United Kingdom Barclay Meade Full timeMy client, a prominent company in the water sector, is currently seeking a dedicated Customer Service Advisor to join their team.Key Responsibilities:Providing exceptional customer service by handling enquiries and resolving issues efficientlyManaging administrative tasks to support the customer service teamMaintaining accurate records and...
-
Customer Service Advisor
5 months ago
West Yorkshire, United Kingdom E3 Recruitment Full timeAre you a passionate and dedicated individual with a knack for delivering top-notch customer service? Look no further! I am currently working with a leading Facilities Management company searching for a Customer Service Advisor to join their dynamic team on a permanent basis. **Customer service advisor job requirements** - Knowledge of using databases, MS...
-
Customer Service Advisor
5 months ago
West Malling, United Kingdom Clearwater People Solutions Full timeAre you a confident Customer Service Advisor looking for a new challenge? We are working closely with a growing charity based in the Kent area to help grow their team. This is a hybrid role (after probation) with office visits expected 3 days per week. The role is currently a 12M FTC with a view to go permanent after this time. **Key Responsibilities for...
-
Customer Service Advisor
5 months ago
West Malling, United Kingdom Clearwater People Solutions Full timeAre you a confident Customer Service Advisor looking for a new challenge? We are working closely with a growing charity based in the Kent area to help grow their team. This is a hybrid role (after probation) with office visits expected 3 days per week. The role is currently a 12M FTC with a view to go permanent after this time. **Key Responsibilities for...
-
Service Advisor
3 weeks ago
crawley, west sussex, United Kingdom Pembrook Resourcing Full timeService AdvisorPembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.The ideal Service Advisor -Previous experience in a service role is preferred.A passion to deliver a high standard of customer service.An organised individual who can deal with many duties on the...
-
Customer Service Advisor
1 month ago
West Bromwich, United Kingdom CV-Library Full timeBecome a Customer Service Advisor in a Leading Automotive Company. Are you passionate about delivering exceptional customer service within a dynamic and forward-thinking environment? This company, a leader in the automotive industry, is seeking a dedicated Customer Service Advisor to join their vibrant team. With a focus on innovation and excellence, the...
-
Customer Service Advisor
3 weeks ago
West Bromwich, United Kingdom CV-Library Full timeCustomer Service Advisor West Bromwich £24,500 *This location is near a tram line. Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. To provide a contact point for...
-
Advisor services
1 week ago
Patcham, East Sussex, United Kingdom Flair Group Ltd Full timeCustomer Service Advisor As a Customer Service Advisor, you will be responsible for providing a first-class service to our clients, this includes managing phone calls, emails and web requests as well as maintaining databases and providing administrative assistance. * Delivering an excellent and consistent customer service experience via all channels,...
-
Customer Service Advisor
4 weeks ago
West Bromwich, United Kingdom Jonathan Lee Recruitment Ltd Full timeBecome a Customer Service Advisor in a Leading Automotive Company.Are you passionate about delivering exceptional customer service within a dynamic and forward-thinking environment? This company, a leader in the automotive industry, is seeking a dedicated Customer Service Advisor to join their vibrant team. With a focus on innovation and excellence, the role...
-
Customer Service Advisor
5 months ago
West Midlands, United Kingdom Venn Group Full time**Customer Service Advisor** **Start Date: ASAP** **Rate: £12.02 per hour (PAYE)** **Location: West Midlands - **_hybrid working_** **Hours: 37 Hours per week - 9am - 5.30pm Monday to Thursday and 9am - 5pm on Fridays** An opportunity has arisen for two Customer Service Advisor’s to join the Adult Social Care Enquiry Team on a temporary...
-
Customer Service Advisor
2 months ago
North West, United Kingdom Search Full timeCustomer Service Advisor Location: Manchester City CentreSalary: £23,900 basicBonus: Uncapped (Expected earnings of £28,000 with bonus)Hours: Monday to Thursday 10am - 5:30pm, Friday 10am - 4pmContract: Full time, permanent contractHolidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other...
-
Customer Service Advisor
5 months ago
West London, United Kingdom Olleco Full timeSouthall - £28,999 plus pension, BUPA medical cash plan, life assurance, 20 days’ holiday (rising with service) **Location** - London West, Southall **Job Sector** - Customer Service **Salary** - £28,999 plus pension, BUPA medical cash plan, life assurance, 20 days’ holiday (rising with service) **Employment Type** - Permanent - Full Time **Hours...
-
Customer Service Advisor
2 weeks ago
South West London, United Kingdom Howells Solutions Limited Full timeCustomer Service Advisor - Social Housing SectorBased in WestminsterFull-Time, Temporary role (around 16 Weeks)£13.00 - £13.50 per hourAre you an experienced Customer Service Advisor with planning/scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to...
-
Customer Service Advisor
5 months ago
West Drayton, United Kingdom Careers Site Full timeTransdev are seeking to appoint reliable and professional people to work in a busy and varied role where customer interaction and decision making are key. As a **Customer Service Advisor **you will need to proactive in delivering exceptional customer service to all passengers, drivers and Heathrow colleagues at all time whether working at Central Bus...
-
Customer Service Advisor
6 months ago
West Drayton, United Kingdom Careers Site Full timeTransdev are seeking to appoint reliable and professional people to work in a busy and varied role where customer interaction and decision making are key. As a **Customer Service Advisor **you will need to proactive in delivering exceptional customer service to all passengers, drivers and Heathrow colleagues at all time whether working at Central Bus...
-
Customer Service Advisor
3 weeks ago
West Lexham, United Kingdom LIBRA RECRUITMENT Full timeOur client based just outside of Kings Lynn is looking for a Customer Service Advisor to join their business. This role is remote and requires twice per monthly visits to the office. Our client owns a creative Ecommerce business with a huge following and they are looking for someone who can deal with all incoming enquires, process orders, invoicing and...
-
Customer Service Advisor
1 month ago
West Lexham, United Kingdom CV-Library Full timeOur client based just outside of Kings Lynn is looking for a Customer Service Advisor to join their business. This role is remote and requires twice per monthly visits to the office. Our client owns a creative Ecommerce business with a huge following and they are looking for someone who can deal with all incoming enquires, process orders, invoicing and...
