Quality Development Consultant

2 weeks ago

Hertford, United Kingdom NFU Mutual Full time
Quality Development Consultant
* Be a key member of the NFU Mutual South East Regional team
* Lead the compliance strategy and implementation of standards
* Regional field based role covering Hertfordshire, Bedfordshire, Buckinghamshire, Essex
About the role
You’ll influence and monitor the performance of Agents of NFU Mutual across Hertfordshire, Bedfordshire, Buckinghamshire, Essex to ensure sales of NFUM products and services meet the required quality and regulatory standards. You'll be promoting best practice in order to provide excellent service to our customers and minimise breaches and complaints. You’ll be an integral part of a dynamic regional sales team, whilst also working independently and one to one with our partners in the NFU Mutual Agency network.
You'll be involved in a range of activities including:
* Support and oversee new Agents to ensure initial training, monitoring and sales support is provided
* The monitoring, assessing and coaching of existing agents in order to achieve the required standards of competence
* Analyse, proactively identify, report and escalate common or systemic quality risks and issues, to influence and support the shaping of national development solutions or risk mitigation action, to ensure customers and NFUMs reputation is protected
* Complete Agency Training & Competency audits to gain control assurance and ensure that any remedial actions are identify setting agreed actions for these to meet compliance requirements
This is a varied and interesting role where you will need to quickly build and develop strong working relationships with regional sales teams, Learning & Organisational Development and Head Office colleagues. You'll ensure effective collaboration exists across the regional team and all General Insurance Training and competence are met within your Agencies. As part of this varied role, you’ll also be involved in delivering one off projects/activities as required.
This is a homeworking role which requires multi-site travel.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the FCA Handbook.
About you
Ideally you'll be working in General Insurance or Financial Services with experience of a regulated environment.
You'll have the following skills and experience;
* A strong attention to detail and ability to complete audits
* Experience gained within sales or compliance
* You’ll be ambitious and if you don’t already have your ACII be keen to work towards qualifying
* Prepared to travel on a weekly basis to our agency partner locations
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary to £45,000
* Annual bonus (up to 17.5% of salary)
* Company car scheme
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteer in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
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