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Account Manager

4 months ago

Woking, United Kingdom Acosta Europe Full time
Account Manager
Location: Woking
Salary: £40,000
Contract Type: Permanent
Position Type: Full Time
Join Acosta Europe and work with some of the most exciting and globally recognised brands while being rewarded with a role you will genuinely enjoy.
We are seeking an Account Manager for our Flexforce team to join our team working on a 'Hybrid' basis in our Head Office in Central Woking (Parking is provided or for any train travellers we are right next to the train station)
Could you bring the knowledge and creativity that could add value to Flexforce and Acosta Europe. If so, we can offer the opportunity for your experience and knowledge to grow whilst you develop your career in a supportive and dynamic environment.
Acosta Europe's Flexforce team is the UK’s largest dedicated data driven tactical agency. You will work collaboratively to achieve operational excellence on all client activities across our Flexforce business, helping to drive high standards of field performance, insightful and timely reporting to clients and delivering targeted revenue and profit.
Main purpose of the role :
To achieve operational excellence all client activities across Flexforce driving high standards of field performance, insightful and timely reporting to clients and delivering targeted revenue and profit.
To effectively build and manage strong communications, always driving standards for Flexforce, with both client, internal team and field base.
Key Tasks and Responsibilities
Drive For Results
To manage the Account/Activity briefing process
* To design and produce an internal brief to drive KPIs and ROI ensuring an accurate reflection of client objectives for each activity
* To create and ensure availability of all sales tools for field success e.g. external visual’s, PoS & samples
* To complete one field visit per channel every month & identify potential areas for improvement/solutions
Achieve KPIs/SLAs
* To ensure that all Operational Standards are achieved across all activities
* Management of quotes, forecasting and budgeting self-bill payment process
Recruitment Strategy
* To support Operations Executive team in achieving on time activity booking
* To ensure Operations Executive team books best quality sub-contractors
* To ensure that all inductions are following the correct procedures to engage and inform new sub contractors and Operations Executives
Evaluation and Insight
* Captures national results and reports against KPIs across all appropriate channels
* Circulates league tables, where applicable
* Working with flexforce Insight Analyst to produce regular reviews of ongoing activity ensuring insight
Delivery of GM/EBIT
* Control of activity costings ensuring GM % is met
* Work with Operations Executive team to ensure booking is as efficient as possible and that ‘extra’ fees are only allowed as an exception
Customer Focus
KPI/SLA Development
* Develop activity briefing and reporting documents to match the clients needs and to demonstrate clear performance against KPIs
Develop Client Relationships
* To attend regular business development meetings with Client contacts – both F2F and via Teams
* To be the main client contact for Flexforce activity support
Challenge, Creativity and Change
Monthly Account Communication
* To work with the Operations Executives to ensure that the team are kept updated with the latest information. To include briefing priorities, brand information and Flexforce financial and business updates
Teamwork
Client contact matrix (‘man to man’ marking)
* Identify key contacts, frequency of contact and relevant agenda topics then gain agreement from all to achieve/support the matrix plan
* To ensure that we are seen as business partners with our clients rather than a 3rd party contact
Networking to achieve common goals
* Network with Brand and Marketing team at client to gain an understanding of the client’s business
* To ensure that the team have the best tools for the job and ensuring that Flexforce has good visibility within
Leadership
* To directly manage the Operations Executives and ensure all activity bookings and deadlines are achieved
* To coach, develop and train the Operations Executives to continually improve their performance
* To ensure that the office is run smoothly and that you are continually looking at ways to raise the bar within the office
* To ensure that Operations Executives are following the Flexforce way in line with expected operational standards