Account Manager
5 days ago
We are seeking an experienced Account Manager to join our commercial department, capable of nurturing customer relationships within the education sector. The role involves liaising closely with stakeholders to support development initiatives that deliver tangible and sustainable ICT impact for schools and trusts, while maximising the company's wallet share across a broad range of solutions within the education space.
Key Responsibilities:- Client Relationship Management: Build and maintain strong, long-lasting relationships with educational clients, acting as the main point of contact to ensure their needs are met and exceeded.
- Account Planning: Develop and implement account plans to achieve client satisfaction and business growth objectives. This includes understanding the unique needs of educational institutions and tailoring IT solutions accordingly.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a cohesive approach to managing and growing accounts.
- Contract Support: Assist in contract negotiations and support agreements to maximise profits while ensuring the delivery of high-quality IT services that meet the specific requirements of educational clients.
- Market Awareness: Stay informed about industry trends, competitive landscape, and emerging technologies in the education sector to provide clients with innovative solutions and maintain a competitive edge.
- Performance Monitoring: Track and report on account metrics, providing regular updates to both internal and external stakeholders on the progress of initiatives and the overall health of the client relationship.
- Budget Management: Manage account budgets, ensuring that financial targets are met, and resources are allocated effectively to support client needs.
- Client Advocacy: Act as an advocate for the client within the organisation, ensuring that their feedback and needs are communicated and addressed by the relevant teams.
- Project Support: Contribute to the successful delivery of IT projects and services, ensuring they are effectively scoped, sold, and delivered with a focus on 'right first time'.
- Solid understanding of the MSP operating environment within education.
- Minimum of 3 years' experience in a similar role.
- Strong aptitude for building and maintaining positive customer relationships.
- Excellent planning and organisational skills.
- Customer-centric approach.
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