Customer Experience

3 weeks ago


Portsmouth, United Kingdom The Workshop Full time

Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers Satisfaction and Customer Texting Service.

Working in a contact centre environment you must be focused on delivering customer service excellence to ensure the right outcome are achieved. You must have a positive, professional, and versatile attitude at all times. You will need to have excellent interpersonal skills and maintain a level headed approach when dealing with contentious situations.

To be successful you will need to have a minimum of 2 years Customer Service Experience with previous complaint or dispute handling and investigation experience.

Duties include

  • Managing the end-to-end process for all information received maintaining the Compliments and Complaints register and customer portals.
  • Ensure Compliments and Complaints are being dealt with in a timely manner.
  • To provide customer service excellence for all internal and external customers.
  • Work closely with the relevant management teams to identify the root cause of a complaint and ensure the corrective action is undertaken to resolve the complaint in a timely manner for the Customer.
  • Manage customer satisfaction feedback to identify issues to resolve immediately and trends to be addressed for continual improvement.
  • Use data and measures to monitor performance of Complaints and Compliments that identify areas for improvement.
  • To assist with any other administrative activities that are required to support the team, to effectively manage the service.

Skills required

  • Be very comfortable to operate in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude.
  • Possess good interpersonal skills and ability to communicate at all levels in a professional manner.
  • Able to communicate with the wider teams and be able to remain professional even when issues are contentious.
  • Have an empathetic, patient and positive attitude.
  • A confident and professional telephone manner.
  • Have good intermediate computer skills in all MS Office applications and be very comfortable with using MS Excel to manage registers and manipulate data.
  • Be extremely organised and self-motivated, able to self-manage and prioritise work and have a desire to solve problems and eliminate waste.

Working hours

8.30 - 5pm Monday to Friday (40 Hours per week)


ADZN1_UKTJ


  • Customer Experience

    3 weeks ago


    Portsmouth, United Kingdom Workshop Recruitment Full time

    Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers...

  • Customer Experience

    3 weeks ago


    Portsmouth, United Kingdom Workshop Recruitment Full time

    Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers...

  • Customer Experience

    3 weeks ago


    Portsmouth, Hampshire, United Kingdom Workshop Recruitment Full time

    Home > Jobs > Customer Experience & Relations Coordinator Customer Experience & Relations Coordinator Job Description Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and...

  • Customs Clerk

    4 weeks ago


    Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customs Clearance Clerk Portsmouth £18,000 - £25,000 Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking for an experienced Customs Clerk to join their team during this busy time. As Customs Clerk you will be responsible for preparing and submitting customs entries for both Import and Export. You will be...

  • Customs Clerk

    4 days ago


    Portsmouth, United Kingdom Dynamite Recruitment Full time

    **Customs Clearance Clerk** **Portsmouth** **£18,000 - £25,000** Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking for an experienced Customs Clerk to join their team during this busy time. As Customs Clerk you will be responsible for preparing and submitting customs entries for both Import and...


  • Portsmouth, Portsmouth, United Kingdom Danaher Corporation Full time

    Be part of something altogether life-changing Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...


  • Portsmouth, Portsmouth, United Kingdom Danaher Full time

    Be part of something altogether life-changing Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...


  • Portsmouth, United Kingdom Danaher Full time

    Be part of something altogether life-changing! Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able...


  • Portsmouth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Walton Park, Cosham **Salary**: £26,609 - £30,472 (pro rata) + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Fixed Term Contract 12 Months | **Part Time, 17 hours - Saturday & Sunday** | Office based The Customer Contact Centre is the first point of contact for any...


  • Portsmouth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Walton Park, Cosham **Salary**: £26,609 - £30,472 + Shift Allowance + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Permanent | Full Time, 37 hours | Office based The Customer Contact Centre is the first point of contact for any customers who are experiencing a power...


  • Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service Executive Start Date: Immediate Location: Portsmouth **Salary**: £12.00 per hour This is a temporary position to start asap, and we have positions between 3 and 6 months Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to...


  • Portsmouth, United Kingdom Kream Motor Recruitment Ltd Full time

    We are seeking a **CUSTOMER RETENTION EXECUTIVE** to generate finance renewal appointments for our client’s automotive group. This is a Monday to Friday role (8.30am to 6.00pm, with an hour for lunch), working from their centre in Portsmouth, in a 5-member team. Utilising manufacturer and dealer systems your responsibilities will extend to: - Focusing on...


  • Portsmouth, United Kingdom University of Portsmouth Full time

    **Professional Services** **Sport & Recreation** **Customer Service Supervisor** **Employment type: Permanent** **Employment basis: Full-time** **Salary: £24,285 - £27,929 per annum** **Post number: ZZ008186** **Date published: 17 February 2023** **Closing date: 26 February 2023** **Interview date: 08 March 2023** We are looking for an excellent...


  • Portsmouth, United Kingdom Huntress Full time

    **A Multinational Energy Company based in Portsmouth office is seeking a Customer Service Advisor to join their team on a contract basis for 3 months. (Extension highly likely)** **Job Role & Key experience we are looking for**: - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of...


  • Portsmouth, United Kingdom GerrardWhite Full time

    **Job Title**:Customer Service Consultant **Location**: Lakeside Portsmouth **Hours**:Between 8 am-8 pm, 1 in 3 Saturdays 9-2 with a day off in the week **Salary**:£19,000, Payment progression scheme which can boost your salary to £22,000 Do you have a passion for delivering excellent **service**? Are you looking to get into your first **office**...


  • Portsmouth, United Kingdom Wild Recruitment Full time

    £12.72ph 3 Months temp contract with likely extension Mon-Fri Do you have a passion for customer service and believe you can provide an excellent experience? Do you have experience working in fast-paced environments and looking for a new challenge? If so, look no further as this could be the perfect role for you! Our client in Portsmouth, who are the...


  • Portsmouth, United Kingdom University of Portsmouth Full time

    **Professional Services** **Sport & Recreation** **Customer Service Supervisor** **Employment type: Permanent** **Employment basis: Full-time** **Salary: £24,285 - £27,929 per annum** **Post number: ZZ008186** **Date published: 17 February 2023** **Closing date: 26 February 2023** **Interview date: 08 March 2023** We are looking for an excellent...


  • Portsmouth, United Kingdom NL Recruitment Full time

    **Customer Service Agents - Office Based** We're looking for a Customer Service Agent to join one of Europe's largest outsourced centres. You will be confident at dealing with customer queries. Ideally you should have a strong background within call centres previously. Excellent verbal and written English skills are essential. **The role**: - Flexible /...


  • Portsmouth, United Kingdom Huntress Full time

    Salary between £32,000 - £33,700 This position is available on a shift pattern - you must be flexible with your working hours as shifts will be varied. Our client is looking to recruit a Customer Service Advisor to join their team. You will be responsible for looking after day to day customer service. Your responsibilities will include: - In this role...

  • Customer Advisor

    7 days ago


    Portsmouth, United Kingdom Blue Arrow Full time

    **Job role: Customer Advisor x 18** **Length of assignment: 3 months, with likely extension** **Pay: 12.42 p/h (PAYE)** **Location: Office based in Portsmouth** We are currently looking to recruit 18 Customer Advisors in the Portsmouth area. This is a fantastic opportunity to work for one of the UK's largest utilities provider. **Benefits**: - 2 weeks...