Field Services Engineer

1 month ago

Eastbourne, United Kingdom Emberleigh Full time
Pay: available on applicationnLocation: East Sussex – and on clients sites

We are looking for talented professionals to join us at an exciting time of growth and technological & organisational change.

You will be based from our East Sussex office but will be attending various customer sites around the UK for installations, repairs, surveys, etc. When not on site, you will be in our office. Activities here include answering technical questions and issues from customers via email, phone and Teams. Configuring equipment ready for installation, preparing customer media using our bespoke software and supporting other departments internally. You are likely to be working on several projects at any one time and involved in several aspects of a given project(s). This will range from physically installing equipment onto vehicles, configuring DHCP servers, creating media templates for customers, assisting repairs and production with issues. Training will be provided as well as a company van with fuel card, tools, laptop, mobile phone and any required software.

You will report directly to the UK After Sales Manager. You are likely to work with Sales, R&D and Production staff as well as other members of the Technical Support team. Customer site visits, including night work with overnight stays away from home will be required.

Essential Skills

Able to work as a team or alone with a pro-active and flexible approach to problem solving.nSelf-disciplined, good planning and organizational skillsnExperience with carrying out repairs on electrical, and electronic devices. Such as soldering, cable repairs, Molex crimping, etc.nFull UK driving license or equivalent.nValid passport and able to travel globally as required.nComputer literate with good a good understanding of Microsoft office packages and Windows OS.nExcellent standards of verbal and written communication.

Desired Skills

Knowledge and use of serial communication standards and protocolsnPrevious knowledge, or experience with Linux would be highly beneficial.nExperience of electrical and electronic system design (e.g. Circuit Diagrams, wiring).nPrevious experience in a technical support role dealing directly with the customer.nPrevious experience in public transport and/or manufacturing industries.

Tasks and Duties

To carry out installations or retrofits of equipment at customer sites globally where required.nTo provide first line phone support on all products.nTo carry out site evaluations and suggest improvements to best resolve customer issues.nTo create databases and media content for customers and agents for on board equipment using in-house software.nTo supply training to customers on various Hanover software packages in person, over the phone, online or via email.nTo work productively with other Hanover staff in the mutual achievement of Company goals.nTo attend team meetings online, and, occasionally in person at our office, East Sussex.nTo carry out any other duties as deemed necessary by the UK after Sales Manager.

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