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Technical Sales Support
1 week ago
Key Duties and Responsibilities:
* Provide expert technical advice and troubleshooting support to customers via email and online chat platforms regarding products.
* Assist customers in selecting the right products based on their specific needs and applications.
* Actively participate in online forums and groups to answer questions, provide technical insights, and foster a positive brand image.
* Analyse and interpret technical data and documents.
* Resolve customer inquiries efficiently and accurately, ensuring high levels of customer satisfaction.
* Create and maintain detailed records of customer interactions on database.
* Adhere to established company policies and procedures.
Skills and experience required:
* A background within a customer service role, technical sales support, IT helpdesk or coordinator role required.
* Ability to commute to workplace(must drive due to location)
* Confident and competent with Microsoft packages.
* Excellent communication skills- both written and verbal
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