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Product Support Engineer

2 months ago

Rochester, United Kingdom Ntrinsic Consulting Full time

Role: Product Support Engineer / Electronics Engineer


Location: Rochester, Kent


Permanent


Salary: £44-£50,000 per annum plus performance based bonus


We are recruiting for a Product Support/Electronics Engineer position based with our global client in Rochester, Kent. You will join the Design and Product Support team who are dedicated to delivering a range of sophisticated solutions to the power and energy industry. As part of the team, you will play a crucial role in providing proactive product support and training to valued customers, as well as supporting project delivery and field installation/commissioning teams. Their comprehensive portfolio includes both hardware and software solutions, developed in-house or sourced from trusted third-party suppliers. They specialise in tackling complex network solutions, Dynamic System Monitoring, Power Quality, and Generator performance monitoring.


Job Specification:

  • Providing internal training to Design Engineers / Field teams on products and solutions
  • Daily interaction with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing and data issues
  • Creating and maintaining reference and training documents
  • Assisting with configuring systems to ensure compliance to specifications (This will mostly be in the workshop but occasional site visits will be necessary so a full UK driving license is essential)
  • Interfacing with clients at the pre-sales stage
  • Occasionally conducting Factory Acceptance testing with customers present
  • Fault finding on systems to determine hardware/configuration issues


Skills Required:

  • Degree or equivalent in electronic engineering discipline or similar
  • Excellent written and spoken skills
  • Excellent problem solving skills and an engineering curiosity mindset
  • A good understanding of Network products and systems (configuring switches, VLANs etc) with hands on experience
  • Strong capabilities with PC applications (standard windows and manufacturer specific)
  • Knowledge of the principles of Cyber Security would be advantageous
  • Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors etc)
  • Ability to turn concepts into repeatable working solutions
  • Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
  • Ability to build rapport with internal and external customers


Additional Benefits

  • Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
  • Flexible Working Hours: Achieve a healthy work-life balance with flexible working arrangements
  • Pension Plan: Secure your future with a generous pension scheme, with employer contributions up to 10%.
  • Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.