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Rail Travel Specialist

3 months ago

Dorking, United Kingdom C&M Travel Recruitment Full time
Travel Specialist
This leading destination specialist Tour Operator is looking for a dynamic Travel Specialist to join their rail team. In this role you will be putting together bespoke holidays including travel on the most iconic rail journeys in Europe. On top of a fantastic basic salary of £29k to £31k with realistic commission of up to £7k to £10k in first year, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips.
Travel Specialist - Role & Responsibilities:
Put together bespoke tours and book customers on domestic & international rail journeys, to meet customer requirements.
Responding to reservations over the phone, via email, live chat, video and in person.
Ensure customers mobility expectations are met to ensure suitability for the trip being booked.
Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
Deal with customer queries, providing exceptional personalised customer service.
Achieving and exceeding Sales targets.
Regular follow ups to help maximise conversion and provide feedback as to non-conversion.
Maintaining excellent knowledge of the destinations and product range.
Build and maintain a loyal customer base by maintaining contact and encouraging repeat business.
Provide exceptional destination advice and general guidance to customers to assist from first point of contact throughout the customer journey.
Cross sell across to other destinations appropriate to the customers needs.
Keep abreast of competitor activity and products for the destinations you sell
Produce customer documents and ensure it is sent within the company timeline guidelines.
Be the point of contact for the customer throughout their booking journey and maintain regular contact with them throughout.
Provide out of hours cover on a rota basis for the emergency phone.
Travel Specialist - Skills & Experience required:
Excellent tailor-made sales expertise and proven ability to achieve sales targets within a travel sales environment.
Knowledge of European destinations, preferably Italy, Switzerland and the Nordics with knowledge of international rail journeys would be ideal.
Exceptional customer service and administrative skills
Ability to manage and prioritise workload and keep track of bookings to ensure your customers are supported throughout their journey from time of booking to the time they return home.
Ability to demonstrate and ability to influence and negotiate.
Excellent spoken and written English.
Results and target driven, and self motivated.
Previous successful candidates have been from reservations, Travel Consultant, Travel Agent or Reservations consultant, Tailor-made Consultant, Travel Specialist, Travel Advisor.
Travel Specialist - Additional Information:
Salary £29k to £31k plus commission - £7k to £10k in first year is realistic, dependent on experience.
Hybrid office / home based role, 2 days in the office (after training)
Monday to Friday 9 to 5, with Saturdays on a rota (approx. 1 in 4).
Out of hours phone cover on a rota basis (twice per year) with additional payment of £250 per week
Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being initiatives & social events.
Well being treatments at discounted rates
Beautiful modern officesDon't keep a good thing to yourself
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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit