Chief of Staff

1 month ago


Camden Area, United Kingdom ZEREN Full time
Chief of Staff | B2B SaaS | London | Up to £100K base salary

We are partnering with a global technology business that has carved a niche in the diverse sectors of oil and gas, construction, utilities, and transportation. They have developed a proprietary SaaS solution that focuses on crafting and implementing safety, security, and risk management strategies that safeguard personnel, assets, and ongoing operations.

Due to their ongoing growth, they are now looking to hire a Chief of Staff in what is a newly created leadership role that will focus on driving operational efficiency, strategic planning, and managing and improving processes across all core functions within the business, while working closely with the CEO.

Key Tasks and Responsibilities:

Strategic Planning & Project Management

Act as a trusted advisor to the CEO across all strategic initiatives and projects.nOwn key/special projects and initiatives and drive them forward, identifying, and escalating risks, and proposing solutions proactively.nPartner with functional leaders to define priorities, drive development and execution of their strategic plans.

Performance Monitoring & Analysis

Drive excellence across the company, ensuring cross functional alignment and progress on objectives, goals, metrics, KPIs, OKR’s, and/or other defined measures of progress.nEstablish key performance indicators (KPIs) and metrics to track the performance of operations. Analyse data to identify trends, opportunities, and areas for improvement, and provide actionable insights to senior management.nPrepare and facilitate leadership team meetings; ensure that meeting objectives are met, track and document key takeaways and action items to move the business forward. Hold executives accountable for deliverables, and track calendar and time obligations.

Communication & Culture

Serve as owner of internal company communications; ensure communication between the leadership team, CEO, and employees is flowing smoothly and timed appropriately. Drive all-hands meetings and presentation.nChampion the organisation's cultural values, promoting a culture of integrity, respect, diversity, and inclusion throughout the organization.nCollaborate with senior leadership to articulate and reinforce cultural values, incorporating them into daily operations and decision-making processes.nFoster a culture of open communication and transparency across all levels of the organisation.nPromote a culture of continuous improvement by encouraging innovation, soliciting feedback from stakeholders, and implementing best practices. Lead change management initiatives to drive organizational agility and adaptability in response to market dynamics and evolving business needs.

Risk Management

Identify potential risks to operations and develop strategies to mitigate them, ensuring business continuity and resilience. Conduct risk assessments and develop contingency plans to address operational disruptions and minimize impact on business operations.

Process Improvement

Identifying opportunities to improve business processes and systems, implementing changes to enhance efficiency, reduce costs and improve overall performance.nWork closely with EA/Business Support Manager to ensure they are successful in their role supporting the CEO.

Desired Skills & Experience

This role will require:

Proven experience in operations management, leadership, and strategic planning.nExperience operating within a B2B SaaS environment would be idealnStrong analytical, problem solving and decision-making skills.nDemonstrated ability to lead cross-functional teams and drive organisational change.nProficiency in project management tools and techniques.nAbility to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs.nResilience and passion for working in an entrepreneurial environment with big ambition.nDiplomacy and excellent communication skills.nDegree educated preferable.


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