Lead Data Centre Technician

4 weeks ago


Camden Area, United Kingdom McCabe & Barton Full time
Our client is a leading, innovative data centre services provider, who offer colocation and cloud services to diverse businesses and hyperscalers globally. Sustainability is at the heart of their business, with the majority of their operations powered by renewable energy.

They are growing rapidly and are now looking to hire a lead technician (network connectivity, server hardware, software apps) who will help to establish a new team to support their London data centre site. Early in their expansion, it is an exciting time to be joining, with plenty of opportunity for career growth for the successful candidate.

This role will suit someone with strong communication and customer facing skills alongside hands-on technical support experience, gained in a data centre environment.

Key Responsibilities:nestablish and lead a team of customer facing data centre technicians - triaging tickets, scheduling work, providing training and support.nmanage customer projects, communication, and relationships.nprovide hands on support and trouble shooting related to network connectivity, server hardware, and s/ware apps.nserve as technical escalation point for complex issues.nmanage documentation through ticketing system.nconduct regular audits of the data centre infrastructure and maintain inventory levels related to cabling, equipment, racks and PDUs.

To be successful in this role you must have:nat least 5 years' experience working in a technical support role in a data centre environment.ndeep knowledge of networking principles, server hardware, operating systems (Linux/Windows) and virtualisation technologies.nstrong leadership, communication (written and verbal) and customer facing skills.nexperience with customer support tools and systems, such as ticketing systems, monitoring tools and remote support technologies.



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