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Interim Corporate IT Manager
4 months ago
First Rate is the UK’s largest supplier of foreign currency and a top 5 currency wholesaler globally. We are one of the foremost foreign exchange (FX) experts in the industry, with a multi-billion pound wholesale business and over 20 years’ trusted experience providing tailor-made travel money solutions for companies in the finance, travel and retail sectors.
At First Rate, you’ll be part of a major worldwide currency operation where billions of pounds change hands every year. Now is an exciting time to join us as we are growing and expanding through new products, markets and partnerships.
The Role
To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the back end systems. To be the principal SME on the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down.
Governance
Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to.nEnsure ticket quality controls are maintained.nEnsure relevant processes following Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured.
Reporting
Provide adhoc reporting requests for Incidents and Problem tickets.nCreate new and produce existing reporting from TOPdesk on Incidents and Problems.nService ManagementnAct as an Incident Manager for incidents that occur during the working day and out of hours, complete follow-on actions, such as conducting Major Incident Reviews and client Incident Reports.nEnsure that purchase orders are raised correctly for BAU IT SpendnEnsure that service reviews are attended with internal departments
The ideal candidate will have experience with
desk and desktop support ManagementnIncident Problem and Change Managementneye for detail and a passion for servicenuser support, laptop builds, access management.nalertingnMicrosoft, AD, intune, mobile device management, laptops and standard appsnor Power BI report writing
We offer a successful, dynamic and supportive environment where people with talent and dedication can learn, grow and thrive at every level.
Diversity StatementnFirst Rate is committed to eliminating discrimination and encouraging diversity in its workforce. We aim to create a culture that respects and values each other’s differences, that promotes dignity, equity and diversity and that encourages individuals to develop and maximise their true potential.
