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Neighbourhood Officer

2 months ago

Boston, United Kingdom Lincolnshire Housing Partnership (LHP) Full time
Neighbourhood Officer
Location: Boston, PE21 8RU
Salary: £31,754 per annum
Since Lincolnshire Housing Partnership's (LHP) formation, their aim has always been to put their customers at the heart of everything they stand for and to continually strive to improve everything they do for them.
They're an innovative forward thinking organisation with "Great Homes & Strong Communities" as theirVision
They're looking to recruit a Neighbourhood Officer to join their Boston office, who is customer focused, can resolve customer needs, identify financial hardship, be visible in their communities and who lives & breathes their Values: Customer First, Together, Listen, Act & Learn...... is that individual you?
They're offering an excellent salary of £31,754 plus some great benefits.
As their Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP’s core objectives, with a focus on sustaining tenancies and improving quality of life.
The role will involve being largely estate based utilising mobile working on a day to day basis and coordinating and facilitating interventions to ensure that their customers are able to live independently and live in safe, well maintained and affordable homes.
What is Lincolnshire Housing partnership like to work for?
They’re a local housing association with their roots firmly fixed in their Grimsby and Boston communities, many of their colleagues were born in the same areas that they serve. This gives their teams an additional sense of purpose to improve the lives of their customers.
There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross-departmental collaboration and they welcome the opportunity to improve through feedback.
They have an agile working policy; therefore, colleagues are able to work from wherever is suitable to complete the task at hand. This might be at home, on site, at their office located in Boston, or somewhere else
At LHP, they’re committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.
Access to own vehicle will be required for this role, business mileage paid.
What benefits will I get from working for Lincolnshire Housing Partnership?
* An employee wellbeing package worth up to £1200 annually through their benefits partner Westfield Health
* Discounted Shopping Vouchers through Westfield Health
* Opportunities to learn new skills and knowledge through their fantastic corporate training programme
* A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
* 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
* The ability to earn additional holiday days through full attendance
* Mental Health First Aiders across the business, let’s be there for each other
* Career Development & Encouragement
What duties will I be asked to do as a Neighbourhood Officer?
* All tenancy management functions that support the core landlord and legislative functions.
* Managing tenancy issues and overseeing the customer relationship from tenancy start date to eventual tenancy termination. This will include extensive liaising with the tenant, colleagues within LHP, external partners such as the local authority and the voluntary sector.
* Compliance including undertaking health and safety checks, fire, legionella, estate and block checks.
* Community and customer engagement, which includes tenant participation, attending consultation events, area development activities and estate walk-abouts to ensure that local environments are well maintained.
* Managing a rolling programme of tenancy audits/routine tenancy visits to validate tenancies and check on property condition working with tenants to ensure that tenancies are sustained.
* Working with other LHP departments to undertake the decanting of tenants for property refurbishments and major repair.
* Assisting the Neighbourhood Team Leaders, Area Manager and Corporate Head of Customers in the performance of their duties.
What Skills, Abilities, Knowledge and Experience will I need as a Neighbourhood Officer?
* Experience of providing a quality customer service with good interpersonal skills.
* Effective internal and external partnership working skills, relationship building, negotiation and influencing.
* Effective communication skills in individual, group, verbal written, electronic, formal and information contexts.
* One year relevant experience in the social housing sector.
* Knowledge of standard IT applications with the ability to record and retrieve data.
* Ability to relate to people in stressful situations.
* Effective organisational skills, administrative, self and time management, with the ability to meet deadlines under pressure, without direct supervision away from an office environment.
* Comfortable making decisions within a supportive framework, being adaptable to specific situations.
* Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Offers of Employment is subject to a DBS Check and Satisfactory References