Temporary Accommodation Officer

3 weeks ago

Grove Greater London, United Kingdom CRA Group Ltd Full time
3 months contract with A Local Authority
Job Summary:
·         To ensure the effective and efficient management of all Temporary Accommodation in accordance with relevant legislation, policies, and procedures.
·         To ensure all repairing obligations and health & housing safety rating standards are met within Temporary Accommodation provided within the Council’s own Hostel accommodation and homes leased in the private sector including that managed by external providers.
·         To manage relationships with homeless households provided temporary accommodation including action to assist in income recovery, investigate anti-social behaviour and where needed recover possession.
·         To build and maintain relationships with providers of Temporary Accommodation.
·         To identify safeguarding risks, welfare and support needs of residents and the suitability of accommodation provided.
·         To support the Temporary Accommodation Team Manager and the Accommodation Services Lead by contributing to the overall development of the temporary accommodation service.
Key Duties/Accountabilities:
·         To deliver a high-quality temporary accommodation management service to homeless households and other occupants of temporary accommodation including the Council Hostels, Private Leasing Scheme and other supported accommodation including homes spot purchased with providers used to accommodate homeless households, social service clients and individuals with experience of rough sleeping.
·         To undertake property viewings and sign-ups and to support residents to retain their homes by actively assisting in application for housing benefit on commencement of lettings.
·         To advise the Housing Access and Housing Solutions team of nominee’s acceptance of accommodation or in refusal to help secure reasons for this at viewing to provide the Housing Access team.
·         To raise repair requests with accommodation providers and contractors and to monitor their completion to ensure the Local Authority meets its obligations to residents and that providers meet the contractual terms of their lease or other agreement.
·         To investigate anti-social behaviour and to record these in the reporting tool.
·         To proactively work to reduce void turnaround, minimising financial loss.
Essential Experience Required:
·         Knowledge of private sector housing law and security of tenure, particularly
·         Assured Shorthold Tenancies
·         Knowledge of repairing and health and safety obligations relating to temporary accommodation and standards in the private sector.
·         Experience of working in a busy frontline housing service or similar and/or significant technical experience.
·         Experience of conducting high quality casework.
The closing date for this position is 29/04/24

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