Technical Support Engineer

3 weeks ago

Greater Bristol Area, United Kingdom WR HVAC | MEP Full time

Technical Support Engineer


Technical Support Engineer required for a global leader of HVAC solutions. This is an exciting role that will lead to Technical Support Manager, Technical Manager, Technical Sales or similar within the business.


This is suitable for a Mechanical Engineer with knowledge of commercial or industrial heating systems


Package:


  • Salary £30,000 to £50,000 depending on experience
  • Hybrid working
  • 33 days holiday
  • Private health insurance
  • Enhanced private pension


Responsibilities:


  • Provide technical support to customers via phone, email, or in-person, addressing inquiries and troubleshooting issues
  • Diagnose and resolve technical problems with heating systems and associated equipment
  • Offer expert guidance on product installation, maintenance, and operation to clients and team members
  • Work closely with the engineering and sales teams to support customer needs and deliver solutions
  • Maintain accurate records of customer interactions and technical issues in the support system
  • Participate in product training sessions to stay updated on new technologies and industry trends
  • Assist with product testing and quality assurance processes as needed
  • Collaborate with the team to develop and improve support processes and documentation


Requirements:


  • Degree or diploma in engineering or a HVAC related field
  • Experience of HVAC or refrigeration design or R&D
  • Comfortable in a customer facing environment

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