Current jobs related to Event Area Operations Manager - Ascot - LaplandUK
-
Event Area Operations Manager
2 months ago
Ascot, United Kingdom LaplandUK Full timeEvent Area Operations Manager - ASCOT - £27.28 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Area...
-
Event Area Operations Manager
4 months ago
Ascot, United Kingdom LaplandUK Full timeEvent Area Operations Manager - ASCOT - £27.28 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Area...
-
Event Area Operations Manager
3 months ago
Ascot, United Kingdom LaplandUK Full timeEvent Area Operations Manager - ASCOT - £27.28 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Area...
-
Event Area Operations Manager
4 months ago
Ascot, UK, Windsor & Maidenhead, United Kingdom LaplandUK Full timeEvent Area Operations Manager - ASCOT - £27.28 per hourABOUT LAPLANDUK‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.ROLE OVERVIEWThe Area...
-
Event Operations Manager
4 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £27Job Title: Event Area Operations ManagerAre you a seasoned professional with a passion for delivering exceptional guest experiences? Do you have a knack for managing complex operations and inspiring high-performing teams? We're looking for an experienced Event Area Operations Manager to join our team at LaplandUK.About the Role:The Event Area Operations...
-
Event Operations Manager
4 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £27Job Title: Event Area Operations ManagerAre you a seasoned professional with a passion for delivering exceptional guest experiences? Do you have a knack for managing complex operations and inspiring high-performing teams? We're looking for an experienced Event Area Operations Manager to join our team at LaplandUK.About the Role:The Event Area Operations...
-
Events Operations Manager
1 month ago
Ascot, United Kingdom CV-Library Full timeEvents Operations Manager Cantello Tayler Recruitment are currently recruiting for a Events Operations Manager to join our client based in Ascot. The successful Events Operations Manager will be responsible for: To manage the smooth running of the Events Operations Department, whilst following the company's standards and procedures. Create and...
-
Events Operations Manager
4 weeks ago
Ascot, United Kingdom Cantello Tayler Recruitment Full timeEvents Operations ManagerCantello Tayler Recruitment are currently recruiting for a Events Operations Manager to join our client based in Ascot.The successful Events Operations Manager will be responsible for:To manage the smooth running of the Events Operations Department, whilst following the company's standards and procedures.Create and maintain a team...
-
Events Operations Manager
3 weeks ago
Ascot, United Kingdom Cantello Tayler Recruitment Full timeEvents Operations Manager CantelloTayler Recruitment are currently recruiting for a Events Operations Manager to join our client based in Ascot. The successful Events Operations Manager will be responsible for: To manage the smooth running of the Events Operations Department, whilst following the company’s standards and procedures.Create and maintain a...
-
Events Operations Manager
2 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom Cantello Tayler Recruitment Full timeEvent Operations ManagerCantello Tayler Recruitment is seeking a highly skilled Event Operations Manager to join our client based in Ascot. As a key member of the events team, you will be responsible for ensuring the smooth execution of events and exceeding guest expectations.Key Responsibilities:Manage the day-to-day operations of the events department,...
-
Events Operations Manager
2 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom Cantello Tayler Recruitment Full timeEvent Operations ManagerCantello Tayler Recruitment is seeking a highly skilled Event Operations Manager to join our client based in Ascot. As a key member of the events team, you will be responsible for ensuring the smooth execution of events and exceeding guest expectations.Key Responsibilities:Manage the day-to-day operations of the events department,...
-
Events Operations Manager
1 month ago
Ascot, United Kingdom Blue Arrow - Southampton Full timeJob Title: Events Operations ManagerWe are seeking an experienced Events Operations Manager to join our team at Blue Arrow - Southampton. As an ambassador of our company, you will be entrusted with our values and expected to further enrich our We Care culture.Job Summary:The Events Operations Manager will be responsible for managing the smooth running of the...
-
Events Operations Manager
1 month ago
Ascot, United Kingdom Blue Arrow - Southampton Full timeJob Title: Events Operations ManagerWe are seeking an experienced Events Operations Manager to join our team at Blue Arrow - Southampton. As an ambassador of our company, you will be entrusted with our values and expected to further enrich our We Care culture.Job Summary:The Events Operations Manager will be responsible for managing the smooth running of the...
-
Event Operations Manager
4 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob Title: Event Operations ManagerJoin our team as an Event Operations Manager at LaplandUK, where you will be responsible for leading and inspiring operational and performance teams to deliver a world-class experience for our guests.About the Role:The Event Operations Manager will be accountable for the entire Father Christmas operation, ensuring that...
-
Event Operations Manager
4 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full timeJob Title: Event Operations ManagerJoin our team as an Event Operations Manager at LaplandUK, where you will be responsible for leading and inspiring operational and performance teams to deliver a world-class experience for our guests.About the Role:The Event Operations Manager will be accountable for the entire Father Christmas operation, ensuring that...
-
Events Operations Manager
4 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom Gateway Hospitality Recruitment Full timeJob Title: Events Operations ManagerGateway Hospitality Recruitment is seeking an experienced Events Operations Manager to join our team at a luxury hotel near Ascot & Sunningdale. As an Events Operations Manager, you will be responsible for assisting and running high-end events and weddings at this prestigious venue.Key Responsibilities:Planning events in...
-
Events Operations Manager
4 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom Gateway Hospitality Recruitment Full timeJob Title: Events Operations ManagerGateway Hospitality Recruitment is seeking an experienced Events Operations Manager to join our team at a luxury hotel near Ascot & Sunningdale. As an Events Operations Manager, you will be responsible for assisting and running high-end events and weddings at this prestigious venue.Key Responsibilities:Planning events in...
-
Events Operations Manager
2 months ago
Ascot, United Kingdom Blue Arrow Full timeOur company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture. Passion - We love what we do. We are determined to deliver our best, every day.Personality - We are each unique and extraordinary. We encourage...
-
Restaurant Operations Manager
4 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom Fego Operations Ltd Full timeAbout Fego Operations LtdWe are a DAY ONLY business, but weekend and bank holiday availability is required.We are a relaxed, warm home-from-home restaurant with South African roots, offering our guests a no-rules environment where they can expect friendly service and delicious, comforting, freshly made food every time they visit.The RoleAs the manager, you...
-
Restaurant Operations Manager
4 weeks ago
Ascot, Windsor and Maidenhead, United Kingdom Fego Operations Ltd Full timeAbout Fego Operations LtdWe are a DAY ONLY business, but weekend and bank holiday availability is required.We are a relaxed, warm home-from-home restaurant with South African roots, offering our guests a no-rules environment where they can expect friendly service and delicious, comforting, freshly made food every time they visit.The RoleAs the manager, you...
Event Area Operations Manager
2 months ago
Event Area Operations Manager - ASCOT - £27.28 per hour
ABOUT LAPLANDUK
‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.
ROLE OVERVIEW
The Area Operations Manager – FC Land is accountable for the entire Father Christmas operation, leading and inspiring a variety of operational and performance teams, ensuring guests have a world-class experience. This is a multi-faceted role, which requires a strong balancing of the demands of people management and protecting the guest experience, whilst also delivering an efficient and effective operation.
The area of responsibility includes managing the guest journey from The Elven Village to Compass’ Lobby (including managing the flow rate of guests), the Compass’ Lobby check-in experience, Elves and the delivery of the guest’s personalised audience with Father Christmas.
RESPONSIBILITIES
OPERATIONS
- Manage a safe and best-in-class ‘FC Land’ operation strictly in-line with approved policy, processes and instruction.
- On a rostered basis, work as ‘Operations Duty Manager’ for the area, ensuring that guest throughputs and employee performance are pro-actively managed.
- Have a thorough working knowledge of the ‘FC Land’ operation in order to effectively troubleshoot and problem solve.
- Ensure consistent and accurate daily reporting of operational ‘FC Land’ KPI’s to Head Office and the wider Lapland operations teams.
- Attend to (and follow up) guest feedback, working closely with the Guest Relations team (and other relevant stakeholders) to proactively address recurring problems.
- Deliver daily briefings to teams, communicating key safety, operational, experiential and departmental information in a timely manner.
TRAINING
- Deliver pre-approved training courses to both new and existing colleagues before and during the event.
- Attend ‘Train the Trainer’ courses (and other required training courses) as determined by the business.
VIP & PR GUESTS
- Support the communication and requests of all VIP and PR guests as determined by the VIP manager / team.
KNOWLEDGE, SKILLS & EXPERIENCE
Essential Experience:
- Minimum five years experience working in either event operations or visitor attraction operations.
- Strong people management experience, with experience co-ordinating multiple teams within a guest-facing operation.
- Working knowledge of best Health and Safety practices.
Desirable Experience:
- An understanding of back of house ticketing systems.
- A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).
Key Dates
- PAID E-LEARNING: You will be required to complete e-Learning prior to starting your in-person training.
- PAID TRAINING: Your training plan will vary depending on your role.
- LIVE EVENT: In 2024 Lapland will run from 9th November – Saturday 24th December.
Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year
Interested? Register your interest and apply now
