Customer Service Assistant

4 weeks ago


Clapham Junction, United Kingdom Govia Thameslink Full time
Key Info
Role: Platform Assistant
Location: Clapham Junction
Contract: Full Time, averaging 35 hours per week
Roster: - Earlies & Lates
- Ealier, Lates & Nights / GPR
Are you passionate about delivering outstanding customer service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Platform Assistant you can do just that. You are responsible for:
Providing the highest possible standard of advice, information and service to our customers
Delivering a safe, attractive retail station environment
Participating in the safe running of trains and a safe station environment by complying with procedures
Promoting all relevant marketing literature and useful information These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.
All roles may involve standing for long periods of time, working weekends and bank holidays.
Platform based roles are safety critical due to the direct involvement with the operational railway.
Experience / Skills
A proactive customer approach coupled with passion and ability to support the team.
Exceptional levels of customer service, each and every time - you will be a role model for others to follow.
Demonstrable experience of managing customers effectively in difficult environments.
An effective communicator and must be able to demonstrate this both through your application and or assessments.
Live in the local area to be able to get to and work and home.
Able to make decisions in a customer focused manner and carry out instructions effectively. In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more

  • Clapham Junction, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...


  • Clapham Junction, United Kingdom STM Group Full time

    **STM Group are looking for Gate Line/Customer Service Assistant who must be LOCAL to Clapham Junction Railway Station (and surrounding areas) and be willing to work at other nearby train stations on the South West Rail network.** MAIN PURPOSE OF JOB: To perform gate line/ customer service duties in accordance with established client specific targets as...


  • Clapham Junction, United Kingdom Govia Thameslink Railway Full time

    **Key Info** Role**:Platform Assistant** Location**: Clapham Junction** Contract**:Full Time, **averaging** 35 hours per week** Roster**: - Earlies & Lates** - **Ealier, Lates & Nights / GPR** **Are you passionate about delivering outstanding customer service?** **Do you enjoy helping people?** This is your opportunity, as you will often be the first...


  • Clapham Junction, Greater London, United Kingdom STM Group Full time

    STM Group are looking for Gate Line/Customer Service Assistant who must be LOCAL to Clapham Junction Railway Station (and surrounding areas) and be willing to work at other nearby train stations on the South West Rail network.MAIN PURPOSE OF JOB: To perform gate line/ customer service duties in accordance with established client specific targets as briefed...

  • Customer Service Role

    4 weeks ago


    Clapham Junction, United Kingdom South Western Railway Full time

    As a Gateline Assistant, you are a vital part of our station experience. You'll often be the first member of staff that our customers will see; having to answer questions, give advice and adapt to any service disruption that may occur will be key to ensuring that our customers are informed and comfortable about their journeys ahead **Please note if...


  • Clapham, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - Clapham**: Location Clapham Business Area: Picturehouse Cinemas Job type: Flexible Hours Job ref: 062416 Published: about 1 hour ago **Picturehouse Cinemas Ltd** **Customer Service Assistant - Clapham** We are looking for an experienced and enthusiastic person who can bring a passion for excellent customer service to...


  • Clapham, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Clapham venue. Flexibility and a passion for dealing with customers are vital for these positions. You...


  • Clapham, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Clapham venue. Flexibility and a passion for dealing with customers are vital for these positions. You...


  • Clapham Junction, United Kingdom Servo Group Full time

    **Trespass and Welfare Officer role: Permanent** **Clapham Junction station.** You will be provided with training to enable you to carry out your role, you will be provided with uniform and must be comfortable with working outdoors. The role is flexible with days but all shifts are 1400-2200, with a paid break allocated during your shift, the role is at...


  • Clapham Junction, United Kingdom Servo Group Full time

    **Trespass and Welfare Officer role: Permanent,** - **A SUCCESSFUL CANDIDATE MUST PROVIDE A VALID DBS CERTIFICATE**_ **NEW MALDEN RAILWAY STATION.** You will be provided with training to enable you to carry out your role, you will be provided with a uniform and must be comfortable with working outdoors. The role is a set working pattern (Mon-Fri) and all...

  • Customer Service Role

    4 weeks ago


    Clapham Junction, United Kingdom South Western Railway Full time

    As a Rail Operator, you're vital when it comes to keeping our customers safe and informed. Whether it be dispatching, assisting passengers with boarding and alighting or providing information and direction during delay, you're always there for our customers when they need you most. **Please note if successful at the screening stage you will be invited to...

  • Customer Service Role

    3 weeks ago


    Clapham Junction, United Kingdom South Western Railway Full time

    As a Rail Operator, you're vital when it comes to keeping our customers safe and informed. Whether it be dispatching, assisting passengers with boarding and alighting or providing information and direction during delay, you're always there for our customers when they need you most. **Please note if successful at the screening stage you will be invited to...

  • Sales Assistant

    4 weeks ago


    Clapham Junction, United Kingdom British Heart Foundation Full time

    **Loca**tion**:62 St John's Road, Clapham, London, SW11 1PR **Hours/Work pattern**:35 hours per week (five days out of seven) **Contract**:Permanent Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? We are looking for a Sales Assistant to join our store team. **About the role** When it...

  • Sales Assistant

    2 weeks ago


    Clapham Junction, United Kingdom British Heart Foundation Full time

    **Loca**tion**:62 St John's Road, Clapham Junction, London, SW11 1PR **Hours/Work pattern**:35 hours per week (five days out of seven) **Contract**:Permanent Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? We are looking for a Sales Assistant to join our store team. **About the...


  • Clapham, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Clapham venue. Flexibility and a passion for dealing with customers are vital for these positions. You...


  • Clapham, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Clapham venue. Flexibility and a passion for dealing with customers are vital for these positions. You...

  • Sales Assistant

    3 weeks ago


    Clapham Junction, United Kingdom CeX Ltd Full time

    **Sales Assistants with a passion for games, Movies, gadgets and computers** **Location**:Clapham Junction **About Us** - We are a rapidly expanding company currently operating over 600 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade digital stock with the customer on the high street, providing a unique...

  • Sales Assistant

    4 weeks ago


    Clapham Junction, United Kingdom CeX Ltd Full time

    **Sales Assistants with a passion for games, Movies, gadgets and computers** **Location**: Clapham Junction **About Us** - We are a rapidly expanding company currently operating over 600 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade digital stock with the customer on the high street, providing a unique...


  • Clapham Junction, United Kingdom Sign of the Times Full time

    **WHO WE ARE?** Sign of the Times is London’s leading pre-owned luxury business with over 45 years of experience buying and selling pre-owned luxury goods. We are on an exciting growth journey to share our vision of making the resale experience better than retail. Trading both in store and online to our global client base it’s a busy and fun working...


  • Clapham Junction, Greater London, United Kingdom Urban Pubs and Bars Limited Full time

    Assistant General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - LondonUrban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled Assistant General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really...