Customer Service Advisor

3 weeks ago

Annesley Woodhouse, United Kingdom Octane Recruitment Full time
Customer Service Advisor
*MOTORTRADE EXPERIENCE REQUIRED*
Salary: £25,000K
Hours of work: 37.5 hours, Mon - Fri. NO WEEKENDS. Between 8 -5 so could either be 8-4 or 9 - 5.
Are you experience within the customer service advisor looking to transfer your skills across to a family owned business who look after their staff and based in the Nottingham area?
This is a company that primarily provide an automotive virtual diagnostic & programming service to a customer base that stretches throughout Europe.
Customer Service Advisor benefits:
30 Days Holiday including Bank Holidays (increasing with length of service).
Our office serves as a hub of camaraderie, where colleagues are approachable, supportive, and readily offer assistance, nurturing a sense of belonging and teamwork among them.
A range of facilities is provided to ensure employees' comfort throughout the workday.
The canteen is fully equipped for meal preparation and dining, complemented by a chill-out area featuring a premium coffee machine from 200 Degrees, offering a conducive space for colleagues to connect and unwind during breaks.
It's not all work and no play - a recreational area is available for employees to enjoy games such as pool, table tennis, or darts to unwind and bond with the team.Customer Service Advisor Summary:
Act as primary contact for customers by handling incoming product & service requests
Complete enquiries at the point of sale where possible, accurately, and efficiently
Provide excellent service to the satisfaction of all customers
Use problem solving skills to resolve customer issuesCustomer Service Advisor Detail:
Become fully conversant with all functions of the bespoke IT platform
Comply with all relevant internal processes & procedures
Ensure optimum levels of productivity are always being met
Confident telephone manner & all-round communication skills
Flexibility within the various roles within the team
Maximise all commercial opportunities for the business
Actively promote best practice and innovative solutions to the business
Ensure pro-active communication to all areas within the group
Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals
Ensure the highest quality of work in accordance with company and customer standards
Ability to work under own initiative and within a team
Hands-on processing of customer orders
Consistently apply and demonstrate vehicle manufacturer & model knowledge
Experience with Microsoft Office and/or Freshdesk is preferred, but not essential. Full training will be providedIf it is something that you're looking for then please submit your application and we'll discuss the role and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.
Recruitment Consultant : Danielle Kingston
Octane Recruitment
INDOJ
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers, Customer Service, Telesales, Inbound Calls.
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments

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