Customer Service Advisor

4 weeks ago


Abergele, United Kingdom QiStaff Solutions Full time
Customer Service Advisor
Based – Abergele
Salary - £ 24,042k pa
Our client is seeking a Customer Service Advisor whom will be at the forefront of the organisation, providing outstanding advice, support or directing to the relevant departments for our clients contract holders and customers.
What will be required of you?
An empathetic approach
Excellent communication skills
An ability to deal with challenging situations in a professional manner
Organisational skills and the ability to re-prioritise as necessary
Confident decision making skills
An ability to work as a member of a team or independently What we will give you in return:
A competitive salary of £24,042 gross per annum, increasing after 6 months (probationary dependent)
A range of company benefits and services including Occupational Health referrals, Cycle to work, Enhanced sick pay, Enhanced Family friendly policies and procedures, Health care cash back scheme, Personal development grants plus more
25 days annual leave per year plus bank holidays
A choice of 2 pensions Main Accountabilities:
To be a frontline representative of the association in dealing with telephone and face to face-based enquiries. This includes responding to requests and queries in accordance with agreed protocols, which may include repairs needed, complaints and providing a response where possible in line with relevant policies or referring on when this is the best solution, offering support, advice and understanding.
Occasional cover on reception to ensure callers and office visitors receive an excellent first contact experience and to support the efficient running of the offices generally by working in accordance with relevant policies and authorization levels, for example;
Implementing office security and visitor procedures
Managing deliveries and internal/external mail for the offices by receiving incoming mail, date stamping, sorting and distributing for the company and preparing outgoing mail.
Receive and date (not open) and keep secure any Tender documents ensuring safe handover to the appropriate Officer.  
To signpost people to relevant internal contacts and liaise directly with other teams to ensure that correct information, support and advice is given first time.
 
To provide and assist in general administration activities; monitoring, updating and maintaining
 
Records or supporting the timely communication to others, for example letters and mail shots.
 
External liaison with other organisations and agencies on behalf of the company, as required, including seeking feedback from customers on behalf of the organisation in order to improve services, for example conducting customer satisfaction survey calls.
 
Provide an accurate diagnosis and raise appropriate tasks to resolve requests via the repairs free phone and make appointments in accordance with the Repairs Policy.
 
Provide the company with general administrative support, for example, receiving and dealing with enquiries (either directly or by referral to appropriate person), raising purchase orders, , maintaining back office systems, filing photocopying, adhering to system procedures to ensure data accuracy.
 
To provide relief cover, as and when required, at other locations throughout the County of Conwy
 
Assisting work schedulers in peak periods or periods of leave.
Hours of work Full Time - Monday to Friday 9am – 5pm – office based

  • Abergele, United Kingdom Euro Car Parts Full time

    **Senior Customer Service Advisor - Abergele** As a Senior Customer Service Advisor, you will be reporting to the Operations Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are...


  • Abergele, United Kingdom QiStaff Solutions Full time

    Customer Service Advisor Based Abergele Salary - £ 24,042k pa Our client is seeking a Customer Service Advisor whom will be at the forefront of the organisation, providing outstanding advice, support or directing to the relevant departments for our clients contract holders and customers. What will be required of you? An empathetic approach Excellent...


  • Abergele, United Kingdom Threeways Garage Ltd Full time

    **Senior Aftersales Advisor / Customer Relations Officer** **Location**: Abergele, Conwy, L22 7HT **Salary**: Competitive, DOE **Contract**: Full Time, Permanent + Training Opportunities! Are you already in the role or even a successful Workshop Controller, Team Leader in a vehicle Dealership Aftersales department or even a gifted Service / Parts Advisor...

  • Aftersales Advisor

    3 weeks ago


    Abergele, United Kingdom Threeways Garage Ltd Full time

    **Aftersales Advisor / Parts Advisor** **Location**: Abergele, Conwy, LL22 7HT **Salary**: Competitive, Doe **Contract**: Full Time, Permanent **Are you working in a customer service role or someone with good experience in the motor industry looking to take the next step in your career?** As a company whose roots are firmly in the delivery of outstanding...

  • Aftersales Advisor

    3 days ago


    Abergele, United Kingdom TribePost Full time

    **Are you working in a customer service role or someone with good experience in the motor industry looking to take the next step in your career?** As a company whose roots are firmly in the delivery of outstanding customer experience, this company believes in building long lasting relationships with its customers and employees based on trust and integrity....

  • Sales Advisor

    2 weeks ago


    Abergele, United Kingdom Euro Car Parts Full time

    **Sales Advisor - Abergele** **The Role**: As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers - ultimately delivering on...


  • Abergele, United Kingdom Cartrefi Conwy Full time

    We are currently seeking a new member of our fantsatic Customer Service Team, to support the organisation to deliver outstanding results. **JOB DESCRIPTION** **SALARY DETAILS** Up to £23,182 per annum **2. PURPOSE** To assist in the provision of a high-quality customer focused service to tenants, applicants and enquirers contacting the association by...


  • Abergele, United Kingdom Cartrefi Conwy Full time

    We are currently seeking a new member of our fantsatic Customer Service Team, to support the organisation to deliver outstanding results. **JOB DESCRIPTION** **SALARY DETAILS** Up to £23,182 per annum **2. PURPOSE** To assist in the provision of a high-quality customer focused service to tenants, applicants and enquirers contacting the association by...


  • Abergele, United Kingdom May Recruitment Full time

    **Holiday Home Sales Advisor - Sell Across Multiple Parks!** **£22,500 - 25,000.00 Basic - OTE £75- 85K - North Wales** **Accommodation Available!** **(Onsite accommodation is available, Direct experience in the industry ideally wanted)** Are you an experienced holiday home sales advisor looking for a new and exciting challenge with an excellent holiday...


  • Abergele, United Kingdom May Recruitment Full time

    **Holiday Home Sales Advisor - Sell Across Multiple Parks!** **£22,500 - 25,000.00 Basic - OTE £75- 85K - North Wales** **Accommodation Available!** **(Onsite accommodation is available, Direct experience in the industry ideally wanted)** Are you an experienced holiday home sales advisor looking for a new and exciting challenge with an excellent holiday...


  • Abergele, United Kingdom Parkdean Resorts Full time

    **Sales Advisor - Ty Mawr Holiday Park** **£26,582- OTE 60K** **Weekends essential** Join the Holiday Home Sales team as an Advisor and help turn our customers’ dreams of owning a holiday home into reality! You’ll encourage our customers to take their first steps on a path to joining a welcoming Owner community. With your guidance, they will be all...

  • Sales Advisor

    1 month ago


    Abergele, United Kingdom North Wales Caravans Full time

    Full time caravan Sales Advisor. You will be required to manage your own lead tracking system and social media presence to ensure continued lead generation. You will prepare, view and sell caravan holiday homes and lodges throughout the year, as well as cultivating relationships with existing holiday home owners within our Holiday Parks group. You will...

  • Customer Assistant

    2 months ago


    Abergele, United Kingdom Shell - CW Retailing Full time

    Shell Expressway 16+ hours P/W (Mornings and Evenings) An exciting opportunity has opened up at Shell Expressway. We are looking for a passionate and hardworking Individual to join our retail team in a secure permanent position. You must be well motivated and dedicated to providing excellent levels of customer service. You must be willing to be challenged,...


  • Abergele, United Kingdom Coop Full time

    **Customer Team Member** - Location: Former VW Dealership, Marine Terrace, Pensarn, Conwy, LL22 7PR- Pay: £12.00 per hour- Contract: 12-16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 11.15pm (store closing) and weekends, to be...


  • Abergele, United Kingdom Coop Full time

    **Customer Team Member** - Location: Former VW Dealership, Marine Terrace, Pensarn, Conwy, LL22 7PR- Pay: £10.90 per hour- Contract: 12 hours per week + regular overtime, 5 month temporary contract, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (until 12am) and weekends, to be discussed at...


  • Abergele, United Kingdom Coop Full time

    **Customer Team Member** Location: Pensarn - Marine Terrace Store, Former VW Dealership, Marine Terrace, Conwy, LL22 7PR Pay: £9.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time. Working pattern: Varied shifts, including afternoons, evenings (store closing) and weekends to be discussed at interview. Full...

  • Finance Advisor

    2 months ago


    Abergele, United Kingdom Betsi Cadwaladr University Health Board Full time

    We are looking for an innovative and progressive individual to work as part of the Ysbyty Glan Clwyd management accounts finance team at Abergele Hospital. The successful post holder will be qualified with AAT or will have equivalent experience/qualification. The role requires an enthusiastic, motivated and committed individual with excellent communication...

  • Service Co-ordinator

    2 weeks ago


    Abergele, United Kingdom PSS Full time

    **About Us** At PSS, we’ve got an important job to do; and that’s to help people make the most of their lives. Whether you’re working directly with the people who use our services, or behind the scenes in one of our offices, every day you’ll be helping to make other people feel happier, healthier and more supported. We’re a social enterprise or,...

  • Sales Administrator

    6 days ago


    Abergele, United Kingdom Parkdean Resorts Full time

    Looking to create amazing memories at work? Join us as a Holiday Home Sales Administrator and become an ambassador for all things organisation and administration excellence. You’ll ensure that buying a holiday home is an easy, enjoyable process for our customers, and communicate with a diverse range of departments to get everything set up throughout each...


  • Abergele, United Kingdom petplace Full time

    **Team Member** **Are you mad about dogs?** If so, read on, we may just need someone like you. **Team Member Job Responsibilities.** **Your day will be spent right in the thick of it, we hope you can channel some of the boundless energy from our customers best friends (their pets) as your time will be split between the main retail store and the coffee...