Quality Performance and Audit Officer

4 weeks ago

England, United Kingdom Serco Limited Full time
Head of Quality Assurance
Defence Academy- Shrivenham, Swindon
Full time 37 hours per week- Hybrid working
Serco are recruiting for a new and exciting role of Head of Quality Assurance to join the team at The Defence Academy based at Shrivenham.Serco are contracted to provide an extensive range of multi-disciplinary outsourced services to support the Defence Academy of the United Kingdom as it seeks to develop the 'intellectual edge' needed to run successful government departments and military operations. With a long and prestigious history, the estates and colleges of the Defence Academy have evolved, adapting to meet the changing needs or our nations armed forces through training and education that deliver real world capability advantage.

Working as a stand-alone and impartial role, the Head of Quality Assurance will be responsible for managing an audit and quality programme across all operations at the DA in line with our contracted KPI deliverables. This responsibility will encompass the follow up and resolution of audit corrective actions and ensure that quality is embedded in the Defence Academy culture, policies, and processes.

We offer this role with hybrid working the requirement is to be based in the office 3 days per week.

Adhere to all company protocols, procedures, and the Serco Management System policies.
Prepare, develop, and lead annual and ad hoc audit programmes.
Develop and maintain a site wide audit plan across all departments in line with contractual KPI's.
Work with the Contract Managers to build quality assurance into the day-to-day operations and service delivery with appropriate general spot checks, and approval and sign-off steps as required.
Soft and hard copy record keeping, accurate document storage processes, KPI and performance reporting, share-point records.
Support the Contract Managers with monthly contract performance reporting to ensure accuracy of department information.
Ownership of All Serco' documents on SIDA (Serco Defence Academy intranet) to check review dates and allocate sequence numbers. Also spot check certain folders within SIDA (contract & compliance, strategy etc) to ensure files are up to date and auditable.
Record, prioritise and report audit action undertaken, audit findings and associated corrective actions, tracking, assigning, and managing these until successful resolution.
Audit on-site people processes (spot check interviews, objective setting, vetting, and correct processes being followed)
Undertake any in-depth Quality Assurance Audits tasked by the Contract Managers, say in response to specific incident from a failure in service delivery.
Work with, and support, department heads to ensure compliance with their KPI methodologies, and management policies necessary for contract delivery.
Highly evolved time management skills in order to meet demanding programmes of work.
Highly literate and experienced with IT, in particular MS Office, including Email, Outlook, Word and Excel.
Proven ability to effectively communicate at all levels of management and teams.
Self-motivated with excellent planning and organisational ability.
Interacting with clients and stakeholders at a senior level.
Quality assurance.
Document management.
Microsoft SharePoint document libraries, document management and version control
Project Management.
Fully qualified member of the Association of Accounting Technicians (AAT) or hold an equivalent professional qualification: or
Internal Audit Professional Apprenticeship; If candidate has completed the Internal Audit Practitioner Apprenticeship L4, they should be working towards the Internal Audit Professional Apprenticeship L7 (Serco can support with further development through their Apprenticeship programme and there would be an expectation to achieve the level 7 certification): or proven significant experience working in similar roles with transferable skills.
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Free, secure onsite parking.
~ Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
~ Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
~25 days annual leave plus bank holidays
~ Serco-Flex - local working policy which supports home working options dependant on role requirements.
~ Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
~ We are constantly challenging ourselves and each other to deliverbrilliantly, and you will too, working in acompany passionate about diversity and inclusion.
~ A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.

#

  • Quality Performance and Audit Officer

    1 month ago

    England, United Kingdom Serco Limited Full time €40,000 - €45,000

    Head of Quality Assurance Defence Academy- Shrivenham, Swindon Full time 37 hours per week- Hybrid working Serco are recruiting for a new and exciting role of Head of Quality Assurance to join the team at The Defence Academy based at Shrivenham.Serco are contracted to provide an extensive range of multi-disciplinary outsourced services to support the...

  • Quality Performance and Audit Officer

    4 weeks ago

    England, United Kingdom Serco Limited Full time €40,000 - €45,000

    Head of Quality Assurance Defence Academy- Shrivenham, Swindon Full time 37 hours per week- Hybrid working Serco are recruiting for a new and exciting role of Head of Quality Assurance to join the team at The Defence Academy based at Shrivenham.Serco are contracted to provide an extensive range of multi-disciplinary outsourced services to support the...

  • Quality Performance and Audit Officer

    4 weeks ago

    England, United Kingdom Serco Limited Full time €40,000 - €45,000

    Head of Quality Assurance Defence Academy- Shrivenham, Swindon Full time 37 hours per week- Hybrid working Serco are recruiting for a new and exciting role of Head of Quality Assurance to join the team at The Defence Academy based at Shrivenham.Serco are contracted to provide an extensive range of multi-disciplinary outsourced services to support the...

  • Quality Performance and Audit Officer

    4 weeks ago

    England, United Kingdom Serco Limited Full time €40,000 - €45,000

    Head of Quality Assurance Defence Academy- Shrivenham, Swindon Full time 37 hours per week- Hybrid working Serco are recruiting for a new and exciting role of Head of Quality Assurance to join the team at The Defence Academy based at Shrivenham.Serco are contracted to provide an extensive range of multi-disciplinary outsourced services to support the...

  • Quality and Performance Data Officer

    1 month ago

    North East England, United Kingdom Real Staffing Full time

    Job Title: Head of Quality Real Staffing is is currently looking for a dynamic and experienced Head of Quality Department to lead a Quality Team with a pharmaceutical client in Northeast England. As the Head of Quality Department, you will be responsible for overseeing and managing all aspects of the Quality Control and Quality Assurance programs....

  • Quality and Performance Data Officer

    1 month ago

    North East England, United Kingdom Real Staffing Full time

    Job Title: Head of Quality Real Staffing is is currently looking for a dynamic and experienced Head of Quality Department to lead a Quality Team with a pharmaceutical client in Northeast England. As the Head of Quality Department, you will be responsible for overseeing and managing all aspects of the Quality Control and Quality Assurance programs....

  • Quality and Performance Data Officer

    4 weeks ago

    North East England, United Kingdom Real Staffing Full time

    Job Title: Head of Quality Real Staffing is is currently looking for a dynamic and experienced Head of Quality Department to lead a Quality Team with a pharmaceutical client in Northeast England. As the Head of Quality Department, you will be responsible for overseeing and managing all aspects of the Quality Control and Quality Assurance programs....

  • Quality and Performance Data Officer

    4 weeks ago

    North East England, United Kingdom Real Staffing Full time

    Job Title: Head of Quality Real Staffing is is currently looking for a dynamic and experienced Head of Quality Department to lead a Quality Team with a pharmaceutical client in Northeast England. As the Head of Quality Department, you will be responsible for overseeing and managing all aspects of the Quality Control and Quality Assurance programs....

  • Quality Performance Specialist

    4 weeks ago

    England, United Kingdom Tec Partners Full time

    TEC Partners is pleased to have partnered with a pioneering medical device company dedicated to improving the quality of life for patients through next-generation orthopedic implant devices. Through events, resources, and patient information, my client aims to empower both medical professionals and patients on their journey to improved orthopedic health. ...

  • Quality Performance Specialist

    4 weeks ago

    England, United Kingdom Tec Partners Full time

    TEC Partners is pleased to have partnered with a pioneering medical device company dedicated to improving the quality of life for patients through next-generation orthopedic implant devices. Through events, resources, and patient information, my client aims to empower both medical professionals and patients on their journey to improved orthopedic health. ...

  • Quality Performance Specialist

    4 weeks ago

    England, United Kingdom Tec Partners Full time

    TEC Partners is pleased to have partnered with a pioneering medical device company dedicated to improving the quality of life for patients through next-generation orthopedic implant devices. Through events, resources, and patient information, my client aims to empower both medical professionals and patients on their journey to improved orthopedic health. ...

  • Quality Performance Specialist

    1 month ago

    England, United Kingdom Tec Partners Full time

    TEC Partners is pleased to have partnered with a pioneering medical device company dedicated to improving the quality of life for patients through next-generation orthopedic implant devices. Through events, resources, and patient information, my client aims to empower both medical professionals and patients on their journey to improved orthopedic health. ...

  • Academic Quality Officer

    2 months ago

    England, United Kingdom Global Banking School Full time

    **Role Purpose** To support the work of the GBS Academic Standards and Quality Office in helping to ensure that the policies and procedures of awarding bodies (Pearson, partner universities/colleges) and, as appropriate, GBS policies and procedures are fully and consistently implemented across all GBS campuses and programmes of study. To support academic...

  • Quality and Performance Data Officer

    3 weeks ago

    England, United Kingdom Forbes HR Ltd Full time

    The Opportunity -Are you an experienced Head of Quality / Senior Quality Manager? -Would you like to join one of the UK’s leading developers of new Battery technology at their state-of-the-art UK Manufacturing facility in the West Midlands? Our Client is one of the UK’s leading pioneers in the race to develop and manufacture the latest Battery technology...

  • Audit Quality

    4 weeks ago

    England, United Kingdom Principal Medical Limited Full time €16

    To support the Director of Quality to enhance our existing quality management system to ensure we continue to monitor and improve the care provided by all our clinical services. To champion an open and transparent safety culture: to encourage incident reporting; This includes acting managing patient and staff feedback, audit and performance data relating...

  • Audit Quality

    4 weeks ago

    England, United Kingdom Principal Medical Limited Full time €16

    To support the Director of Quality to enhance our existing quality management system to ensure we continue to monitor and improve the care provided by all our clinical services. To champion an open and transparent safety culture: to encourage incident reporting; This includes acting managing patient and staff feedback, audit and performance data relating...

  • Audit Quality

    4 weeks ago

    England, United Kingdom Principal Medical Limited Full time €16

    To support the Director of Quality to enhance our existing quality management system to ensure we continue to monitor and improve the care provided by all our clinical services. To champion an open and transparent safety culture: to encourage incident reporting; This includes acting managing patient and staff feedback, audit and performance data relating...

  • Audit Quality

    4 weeks ago

    England, United Kingdom Principal Medical Limited Full time €16

    To support the Director of Quality to enhance our existing quality management system to ensure we continue to monitor and improve the care provided by all our clinical services. To champion an open and transparent safety culture: to encourage incident reporting; This includes acting managing patient and staff feedback, audit and performance data relating...

  • Audit Quality

    4 weeks ago

    England, United Kingdom Principal Medical Limited Full time

    To support the Director of Quality to enhance our existing quality management system to ensure we continue to monitor and improve the care provided by all our clinical services. To champion an open and transparent safety culture: to encourage incident reporting; This includes acting managing patient and staff feedback, audit and performance data relating to...

  • Quality and Performance Data Officer

    1 month ago

    England, United Kingdom BioTalent Full time

    Head of Quality – London – Competitive Package This a brilliant role sat within their quality division, where you will be responsible for the management of day-to-day quality duties including supporting of their PQS and GxP documentation. A great opportunity to develop and grow your career, with the trust, support and guidance of senior management....