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Graduate Housing Officer

2 months ago

South East London, United Kingdom The Hyde Group Full time
Graduate Housing Officer
South East London - covering Southwark, Lewisham, Greenwich, Plumstead
Up to £29,000
Permanent
Hyde is looking to recruit a recent Graduate, minimum 2:1 degree, who we will train to be a Housing Officer. The roles are based in South east London and we are looking for candidates who can commute easily between Southwark, Lewisham, Greenwich and Lambeth.
A career in social housing offers graduates a unique opportunity to directly impact individuals and communities in meaningful ways. By working in social housing, you can play a pivotal role in ensuring that everyone has access to safe, affordable homes, thus contributing to societal well-being. It provides a platform to apply your skills in communication, problem-solving, and empathy, making a tangible difference in people's lives. Moreover, the sector offers diverse career paths, continuous learning opportunities, and a chance to work in a supportive environment dedicated to community development and social justice. Embark on a rewarding career where your efforts truly make a difference—
About Hyde: Hyde manages and provides 40,000 homes to over 100,000 customers across London, the South East, and surrounding areas. Our mission is clear: by offering safe and decent homes, we empower our customers to thrive, enjoy their environment, and contribute positively to their communities.
Role Overview: As a Housing Officer at Hyde, you will work within our Housing Management team, supporting customers who require additional assistance to live independently. You will receive comprehensive on-the-job training during your initial 12-18 months in this role.
Key Responsibilities:
Responsibilities:
* Conduct comprehensive monthly property inspections, reporting repairs and risks with detailed notes and photographs.
* Perform health and safety and fire safety compliance checks, following up on required actions.
* Ensure customer wellbeing through regular calls and visits, making referrals as appropriate.
* Act as the point of contact for customers regarding communal services and tenancy issues.
* Manage tenancies, anti-social behaviour (ASB), and neighbour disputes, referring to specialist teams as necessary.
* Lead the financial management of schemes, including reviewing service charge estimates and ensuring value for money.
Skills and Experience Required:
* Strong communication and interpersonal skills, with the ability to engage empathetically with a diverse range of stakeholders.
* Minimum 2:1 degree
* Must have work experience in a customer service capacity (retail, hospitality etc)
* Organisational and time-management skills to handle multiple tasks effectively.
* Strong interest in housing management, social work, or a related field, with an understanding of supported living concepts.
* You will need to complete a psychometric assessment online before progressing to interview stage.
Benefits:
* A fantastic pension
* Life assurance
* Great holidays
* An award-winning flexible benefits package
* Volunteering days
Diversity and inclusion are integral to the Hyde Group; we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified