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Customer Care Specialist
3 months ago
Exeter - Hybrid working after probation
Benefits
£23,690 annual salary
30 days holiday + bank holidays
Enhanced Sick Leave
Enhanced Family Leave
Death in Service/Life Assurance 4 x
Income Protection
Wellbeing support through our EAP 'Help at Hand'
Health Cash Plan
Pension
Private Medical Care
Private Dental Care
Cycle2Work Scheme
Customer Care Representatives needed to join a rapidly expanding full fibre broadband provider who are looking for Customer Care Representatives to join them on a permanent basis out of their Exeter base.
As a Customer Care Representative you'll be:
Dealing with customer communications via phone, email and live chat.
Owning the customer's experience, including installation management, Customer Care and phone number porting requests.
Proactive management of customers' experience prior and following their installation, ensuring that they have regular contact with JFL and have realistic expectations any issues the customer may have such as Loss of service and or installation timescales.
Identifying potential advocate customers that can be approached for case studies and customer feedback quotes
Liaising with other teams within the business to ensure an efficient customer journey whether Pre or post install.
Experience needed for the Customer Care Representative role:
Previous customer service experience in a call centre/office based or similar environment
Experience with telephone, email, live chat communications
Organised, friendly and outgoing person who puts the customer first
Excellent written and verbal communication skills with an approachable manner
Confidence and ability to liaise with different departments at various levels across the business
If you are looking for your next customer service role please apply quickly as these positions are sought after
Please note candidates must have full right to work in the UK and either a drivers licence or reliable public transport link to the office.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website
