Current jobs related to Technical Support Engineer - Wokingham - Loftware

  • Rise Technical Recruitment Limited: Sales Engineer Opportunity

    3 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    Job DescriptionWe are seeking a Sales Engineer to join our team at Rise Technical Recruitment Limited. As a Sales Engineer, you will be responsible for developing and maintaining relationships with existing and new customers, identifying sales opportunities, and providing technical support to ensure customer satisfaction.Key Responsibilities:Develop and...

  • Engineering Technical Lead

    2 weeks ago

    Wokingham, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    To support our growing business Magdalene is looking for a Engineering Technical Lead based in Wokingham.As we continue to expand, we are seeking a dedicated individual to take on the role of Engineering Technical Lead under the guidance of the NMC Operations Manager. This position will involve overseeing local team management and providing invaluable...

  • Engineering Technical Lead

    3 weeks ago

    Wokingham, United Kingdom M Group Services Limited TA Magdalene Limited Full time

    To support our growing business Magdalene is looking for a Engineering Technical Lead based in Wokingham. As we continue to expand, we are seeking a dedicated individual to take on the role of Engineering Technical Lead under the guidance of the NMC Operations Manager. This position will involve overseeing local team management and providing invaluable...

  • Electronics Design Engineer Specialist

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    Electronics Design Engineer ====================== We are seeking an Electronics Design Engineer to join our team at Rise Technical Recruitment Limited. As an Electronics Design Engineer, you will be responsible for assisting the design team in providing technical support to ensure the accuracy of new and current projects. Key Responsibilities: *...

  • Customer Support Engineer

    2 months ago

    Wokingham, United Kingdom CV-Library Full time

    A leading partner in the additive manufacturing industry, offering a wide range of 3D printing equipment, technical services, and engineering solutions. Key Responsibilities: * Provide first-line technical support to customers using 3D printers and AM equipment. * Assist with the installation and setup of 3D printers at client sites. * Troubleshoot...

  • Sales Engineer

    3 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Full time

    Role OverviewRise Technical Recruitment is seeking a highly motivated Sales Engineer - Export Specialist to join our client, a rapidly expanding market leader in the engineering industry. This is an exciting opportunity for a sales professional with a background in engineering or exports to develop their career in a niche market.Key ResponsibilitiesIdentify...

  • Sales Engineer

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    Internal Sales EngineerAre you a sales professional with a background in engineering looking for a new challenge? We have an exciting opportunity for an Internal Sales Engineer to join our team at Rise Technical Recruitment Limited.About the Role:Identify and develop new business opportunities in the engineering and export marketsWork closely with our sales...

  • Senior Pressure Systems Engineer

    3 weeks ago

    Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary:Are you a skilled Mechanical Engineer with experience in Pressure Systems and a passion for designing and building cutting-edge test equipment? Do you have a strong understanding of Hydraulics and Pneumatics?Rise Technical Recruitment Limited is seeking a talented Pressure Test Engineer to join their team in Wokingham. As a key member of the...

  • Senior Technical Support Specialist

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Manhattan Associates Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Manhattan Associates. As an Implementation Analyst, you will provide technical support throughout a customer implementation, focusing on building technical expertise for a single product.Key ResponsibilitiesDevelop high-quality, client-specific enhancements in a timely...

  • Senior Pressure Systems Engineer

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    Exciting Opportunity for a Pressure Systems EngineerRise Technical Recruitment Limited is seeking a highly skilled Pressure Systems Engineer to join their team in Wokingham. As a key member of the team, you will be responsible for designing, building, and maintaining test rigs, as well as carrying out hydrostatic tests.Key Responsibilities:Design and build...

  • Pressure Systems Engineer

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Pressure Systems EngineerJob Summary:We are seeking a skilled Pressure Systems Engineer to join our team at Rise Technical Recruitment Limited. As a Pressure Systems Engineer, you will be responsible for building, designing, and maintaining test rigs, as well as carrying out hydrostatic tests.Key Responsibilities:Design and build test rigs to meet...

  • Senior Pressure Systems Engineer

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    Pressure Systems Engineer OpportunityRise Technical Recruitment Limited is seeking a skilled Pressure Systems Engineer to join their team. As a key member of the team, you will be responsible for designing, building, and maintaining test rigs, as well as carrying out hydrostatic tests.Key Responsibilities:Design and build test rigs to meet client...

  • Product Support Engineer

    3 weeks ago

    Wokingham, United Kingdom CV-Library Full time

    Job Title: Product Support Engineer Salary: £26,000 - £30,000 DOE Hours: Full time, Monday - Friday, 9:00 - 17:30 Location: Bracknell, Berkshire, On-site Job Description: Syntech Recruitment is currently working with a long-standing client who is seeking a Product Support Engineer to join their team. This is an exciting time to join this...

  • Pressure Systems Engineering Specialist

    3 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Full time

    Job Overview:Rise Technical Recruitment is seeking a skilled Pressure Systems Engineering Specialist to join our client's team. As a key member of the team, you will be responsible for designing, building, and maintaining test rigs, as well as carrying out hydrostatic tests.Key Responsibilities:Design and build test rigs to meet client requirementsCarry out...

  • Sales Engineer

    3 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Full time

    Job Description:This is an exciting opportunity to join a rapidly expanding market leader in the engineering industry. As an Internal Sales Engineer, you will be responsible for identifying new opportunities, developing sales strategies, and providing exceptional service to new and current clients.The ideal candidate will have sales experience within...

  • Sales Engineer

    7 days ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role:As a Sales Engineer - Export Markets, you will be responsible for identifying new opportunities, developing sales strategies, and providing excellent service to clients in the engineering and export sectors.Key Responsibilities:Identify and develop new business opportunities in export marketsDevelop and implement sales strategies to meet...

  • Pressure Systems Engineering Specialist

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    Pressure Systems Engineering SpecialistWe are seeking a skilled Pressure Systems Engineering Specialist to join our team at Rise Technical Recruitment Limited. As a Pressure Systems Engineering Specialist, you will be responsible for designing, building, and maintaining test rigs, as well as carrying out hydrostatic tests.Key Responsibilities:Design and...

  • Senior Mechanical Engineer

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Full time £30,000 - £40,000

    Job Summary:This is an exciting opportunity for a Mechanical Engineer with a background in Pressure Testing to join a leading company at the forefront of Aviation Safety. The successful candidate will be responsible for overseeing the Build, Design and Test of cutting-edge testing equipment, while receiving an excellent package and technical training.Key...

  • Technical Writer

    2 months ago

    Wokingham, United Kingdom Acteon Group Ltd Full time

    Pulse are looking to hire a Technical Writer on a full time, permanent basis. Based at their facility in Wokingham.The Technical Writer will work alongside engineers (mechanical, project, and systems) and other technical writers to document the details of system design, equipment testing, equipment operation, qualification, system installation /...

  • Pressure Systems Engineer

    4 weeks ago

    Wokingham, Wokingham, United Kingdom Rise Technical Recruitment Limited Full time

    Pressure Testing Engineer About the Role: We are seeking a skilled Pressure Systems Engineer to join our team at the forefront of Aviation Safety. As a key member of our team, you will be responsible for designing, building, and maintaining test rigs, as well as carrying out hydrostatic tests. This is an excellent opportunity for someone with Mechanical...

Technical Support Engineer

2 months ago

Wokingham, United Kingdom Loftware Full time

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.



Role Description:

The primary responsibility of a Technical Support Engineer is to ensure that Loftware customers receive the highest level of technical support possible and assist in resolving complex incidents. The Technical Support Engineer provides advanced resolutions and solutions to customers’ issues in a timely, professional, customer-friendly manner via telephone, email, and other remote media to ensure optimal response time and performance. Technical Support Engineers act as in-house advocates for Loftware customers by providing a positive, unified and technically invaluable voice of Loftware to the customers.

The Technical Support Engineer is a key position which is directly correlated to customer retention. This position is expected to have the ability to resolve the department’s most complex technical incidents and work in coordination with internal and external departments (Professional Services, QA, Development, etc). The Technical Support Engineer creates and reviews technical material and coordinates multi-department escalations as needed. This position provides technical guidance, thought leadership and support to the customers and other resources at Loftware with the goal of improving TTR and reducing escalations to Development.


Responsibilities:

  • Ability to analyze customer issues with deep understanding of all logs and data being gathered
  • Ability to diagnose and quickly resolve customer and product issues
  • Competence in handling escalations requiring attention beyond the scope of the Technical Support Team
  • Provide insight into customer issues utilizing remote working sessions and recordings
  • Review production performance and provide analysis and reaction plans for errors/failures
  • Ability to analyze infrastructure issues and communicate those issues to Operations and Development teams
  • Collaborate with product management and other internal teams regarding resolution of issues requiring hot fixes or patches
  • Willing to manage any other reasonable tasks including flexibility to work different shifts and participate in 24x7 on-call rotation for off normal business hours escalations



Required qualifications:

  • Analytically minded
  • Displays curiosity and inquisitiveness in solving complex problems
  • Understand how REST API’s work
  • Experienced with logs analysis and able to triage issues to the right person for solutions
  • Experienced with how mobile and web apps communicate with the server
  • Basic knowledge of C++ and Java
  • Basic knowledge of HTTP protocols
  • Basic knowledge of how web browsers work
  • Familiarity with database architecture, schemas, running queries and traces
  • Operating systems (server/workstation), OS logging, OS configuration tools, drivers and windows applications
  • Basic knowledge of webservices and related XML, SOAP, TCP/IP, HTTP, HTML
  • Moderate skill level reading an interpreting logs including Log4J and Log4J2
  • Bachelors or master’s degree in a technical discipline (work experience may be considered)
  • 3-5 years’ experience supporting customers directly in a technical environment



Soft Skills:

  • Analyze complex technical challenges
  • Deliver results and meeting SLA and Customer Success Goals
  • Achieve personal work goals and objectives
  • Participate in the achievement of Company and departmental goals and achievements



Why join us?

  • Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
  • Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
  • We use the power of the global team.
  • We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.




We win with inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.



We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.


#Makeyourmark with Loftware and apply today