Head of Neighbourhoods

Head of Neighbourhoods (London) - Surrey or London Job Reference:  Salary: £64,221 increasing to £66,950 upon passing the probationEmployment Type: PermanentAdditional role requirements: Standard DBS check UK Driving License and access to a car Do you want to shape thriving neighbourhoods and lead a team that puts residents at the heart of everything we do? We’re looking for an inspiring and strategic Head of Neighbourhood to join PA Housing. This is a senior leadership role where you’ll drive service excellence, champion resident experience, and lead a high-performing team delivering core neighbourhood and customer engagement services. If you’re passionate about creating strong, safe communities, love driving performance, and bring a “think differently” mindset, this is your chance to influence how thousands of residents experience our services. What’s in it for you. In addition to the salary, we offer a number of benefits, including: High street discount schemes Health cash plans 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more Flexible bank holidays take them when it suits you Car leasing scheme Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role. What you’ll be doing Lead our Neighbourhood and Customer Engagement services, ensuring excellent performance and resident satisfaction Champion a customer-first culture and take a hands-on approach to understanding the resident journey Build strong partnerships with local authorities, police, community groups, and support providers Drive operational performance through data-led improvement and root cause analysis Shape and influence PA’s corporate and resident plans, contributing strategic insight from the frontline Represent PA Housing at key forums, partnerships, and local authority meetings Inspire, motivate, and develop your team to deliver exceptional services Challenge existing approaches, drive innovation, and embed continuous improvement Promote resident involvement and support community-led activities and events What we’re looking for You’ll thrive in this role if you: Have senior-level experience in housing, community engagement, or a similar field Are a confident leader who inspires others and builds collaborative, high-performing teams Understand housing legislation, regulatory standards, and what excellent neighbourhood services look like Are analytical and comfortable using data to drive decisions and improve outcomes Can build trusted relationships with a wide range of stakeholders Communicate clearly and persuasively, adapting your style for different audiences Are creative, solution-focused, and happy to challenge the norm to improve services Bring strong organisational, problem-solving, and financial management skills Are passionate about delivering services that reflect respect, integrity , and accountability If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you. Disclosure and Barring Service: This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.