Tennant Liaison Officer

3 weeks ago


West Yorkshire, United Kingdom ECS Resource Group Full time

Tennant Liaison Officer/Administrator

Location - Wiltshire (Travel will be required between sites, covering areas such as Marlborough and Swindon)

3 Month Contract

£14-£18 per hour (Umbrella Company)

Full Time on Site

Your responsibilities in the role

  • Ensuring that the needs of residents are taken into account during responsive repairs, kitchen, bathroom, rewire and heating refurbishments, construction and alteration work by conducting pre work survey.
  • Communicate with tenants to maintain their awareness of progress.
  • Arrange timely access.
  • Manage a pro-active process to ensure complaints are recorded and resolved.
  • Carry out customer satisfaction surveys.
  • Liaise with client bodies and tenant's representative organisations.
  • Liaise with 3rd parties, including but not limited to: Neighbours Occupiers / Users Building Control Officer HSE Inspectors Local Authority Environment Agency Statutory Authorities Clerk of Works/ Resident Engineer/ Client Project Manager Group Safety
  • Involvement with Site Logistics, including, but not limited to: Health, Safety and Environmental Issues, training and inspections Those that have an impact with resident matters by adopting company ethos of "Step Up" Safety through everyone's participation.

Administration

  • Management (internal and external of site) again to ensure client / resident satisfaction / relationships are maintained.
  • Filing.
  • Order stationary and maintain stocks.
  • Answering the phone / dealing with queries.
  • Maintain RBS System (Purchase card)
  • Materials sheets (For non RBS transactions) (GRN)
  • Maintain holiday records for staff and tradesmen on allocated site.
  • Create/edit purchase orders (Coins)
  • Maintain plant register (Coins)
  • On hire/off hire plant (Coins)
  • Maintain monthly EPI report.
  • Maintain monthly mileage and odometer return.
  • Maintain monthly vehicle return.
  • Maintain monthly accident report.
  • Maintain site waste management plan - Data entry into "Footprint".
  • Maintain and produce planned schedules, make appointments and maintain associated spreadsheets.
  • Maintain and complete weekly reports as required by Supervisor, Sector Manager and Client. Weekly operative's hour's allocation & reconciliation
  • Timesheet return (Accounts)
  • Dealing with new works orders and completions.
  • Maintain full IT records as QA requirements.
  • Deal with incoming post (external and internal).
  • Produce letters / memos / faxes and other written forms of communication.
  • Contribute to own self development using the PDP Process.
  • Comply with QA procedures.
  • Full UK Driving Licence.
  • CSCS card or willing to obtain one.

Further information provided upon application.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.


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