Customer Success Manager/in

1 week ago

Hamburg Germany, United Kingdom Trustpilot Full time

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Wir sind Teil einer wachsenden Branche und aufgrund unseres Wachstums suchen wir nun eine/n Customer Success Manager/in, wer unser Account-Management Team verstärkt. Unser Customer Success Team spielt eine entscheidende Rolle in Trustpilots Verpflichtung, Vertrauen und Transparenz zwischen Verbrauchern und Unternehmen weltweit aufzubauen. Das Team ist für die Kundenreise nach dem Verkauf verantwortlich und stellt sicher, dass die Kunden zufrieden sind und den maximalen Wert aus Trustpilot ziehen.

In dieser Rolle bist du für die Kundenbindung unserer DACH-basierten Kunden verantwortlich. Du wirst als vertrauenswürdiger Berater/in agieren, langfristige Beziehungen und Erfolgspläne für Kunden entwickeln und sicherstellen, dass der maximale Wert aus den Produkten von Trustpilot abgeleitet wird.

Was Du tun wist:

  • Kundenbeziehungen aufbauen, welche die Gesamtzufriedenheit der Kunden mit Trustpilot-Produkten sicherstellt, um deren Marke zu stärken und Vertragsverlängerung zu gewährleisten.
  • Du sorgst für eine erstklassige Kundenzufriedenheit, indem Geschäftsziele, Key Performance Indicators verstanden werden und sichergestellt wird, dass Trustpilot diese erfüllt.
  • Präsentation von Best-Practice-Beispielen, die den Return on Investment (ROI) fördern.
  • Sicherstellen, dass Trustpilot zum wertsteigernden Partner in ausgewählten Kundenkonten wird.
  • Als vertrauenswürdiger Berater/in agieren, Kundenbedürfnisse gegenüber internen Support-, Produkt-, IT - und Vertriebsteams von Trustpilot vertreten.
  • Trustpilot-Produkte erfolgreich verkaufen und neue Umsatzmöglichkeiten entdecken.
  • Erhöhung der Verlängerungsraten und Verringerung der Abwanderung.
  • Market mapping innerhalb verschiedener Kunden, um Cross-Selling in andere Bereiche des Geschäfts zu ermöglichen.
  • Einfluss auf den zukünftigen Kundenwert durch höhere Produktadoption und Kundenzufriedenheit nehmen.
  • Kunden erfolgreich einführen und sicherstellen, dass die Kunden ihr kostenpflichtiges Abonnement vollständig nutzen.

Wer bist Du: 

  • Du sprichst fließend Deutsch und Englisch 
  • Erfahrung im Management eines großen Portfolios von Mittelgroß - und Großunternehmen mit Schwerpunkt auf einer hohen Verlängerungs- und Retentionsrate.
  • Kontinuierlicher Erfolgsnachweis beim Erreichen von Zielen in einer ähnlichen Position innerhalb der letzten Jahre.
  • Nachgewiesene Erfahrung von Abonnements basierenden, erneuerbaren Lizenzmodellen.
  • Fähigkeit, starke Beziehungen zu verschiedenen Interessengruppen aufzubauen und zu pflegen.
  • Ausgezeichnete Kommunikations- und Verhandlungsfähigkeiten.
  • Fähigkeit, neue Umsatzmöglichkeiten zu erschließen.
  • Solide Fähigkeit, schwierige Gespräche auf professionelle und lösungsorientierte Weise zu führen.
  • Erfahrung im Verkauf in einem wettbewerbsintensiven Umfeld.

Wir sind:

  • Begeistert von dem, was wir tun. Unsere Verkaufsteams arbeiten sehr kooperativ, und es ist ein toller Arbeitsplatz, wo deine harte Arbeit anerkannt und belohnt wird.
  • Unsere Kultur ist schnelllebig, und unsere Mitarbeiter/innen wachsen mit uns.
  • Dank unseres internen Enablement-Teams und individueller Karriereplanung hast du zahlreiche Möglichkeiten zur persönlichen Weiterentwicklung.
  • Ideenmenschen. Wir möchten, dass unsere Mitarbeiter/innen kreativ sind und sich immer für neue Arbeitsweisen einsetzen.

 

Was hast du davon?

  • Kontinuierliche Karriereentwicklung, Schulungen und individuelles Coaching durch unser internes Enablement-Team.
  • Ein Hybrid-Arbeitsmodell: 2/3 Tage vor Ort und der Rest von zu Hause aus arbeiten.
  • Ein lukratives Provisionsmodell, Firmenbonus und Zusatzleistungen.
  • 28 Tage Jahresurlaub.
  • 2 (bezahlte) Freiwilligentage im Jahr, um deine Zeit für diejenigen Zwecke einzusetzen, die dir und deiner Gemeinschaft am Herzen liegt..
  • Gesundheitsleistungszuschuss von 50 € pro Monat.
  • Sachbezugszuschuss von 44 € im Monat, der für verschiedene Zwecke wie private Gesundheitsvorsorge, Unterkunft, ein Firmenauto, eine Fitnessstudio-Mitgliedschaft, Reisekosten oder andere Ausgaben verwendet werden kann.
  • Bei Trustpilot kümmern wir uns um den Wohlbefinden; Du hast vollen Zugang zu Apps wie Headspace.

#LI-API1

 

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other.  We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

  • Manager/in Customer Success

    2 weeks ago

    Hamburg, Germany, United Kingdom Trustpilot Full time

    We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? Als Manager/in für das Customer Success Team in Hamburg, welches einer unserer Fokusmärkte in Europa wird, würden...

  • Manager of Customer Success

    1 month ago

    Hamburg, Germany, United Kingdom Trustpilot Full time

    We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? As a Customer Success leader for one of our Focus European markets, your priorities will be advocating for both your...

  • Manager of Customer Success

    3 weeks ago

    Hamburg, Germany, United Kingdom Trustpilot Full time

    We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? As a Customer Success leader for one of our Focus European markets, your priorities will be advocating for both your...

  • Customer Success Manager

    1 week ago

    Hamburg, Germany, United Kingdom Trustpilot Full time

    We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? We’re looking for a Customer Success Manager to join our Account Management function in our growing office in...

  • Customer Success Manager Remote

    3 weeks ago

    Germany, United Kingdom Bright Executive Full time

    Customer Success Manager Remote Germany / Account Management / Project Management / Customer Success / SaaS / B2B / Software €100,000 base €110,000 OTE + Benefits An exciting opportunity for an experienced account executive or customer success manager to join a thriving team in a remote position based in Germany. You will see yourself working with...

  • Senior Partner Manager

    2 weeks ago

    Hamburg, Germany, United Kingdom Trustpilot Full time

    We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? We are looking for an energetic, personable and motivated individual with line management, partnership, sales and...

  • Junior Account Development Representative

    1 month ago

    Hamburg, Germany, United Kingdom Trustpilot Full time

    We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? Trustpilot is currently recruiting for a Sales Development Representative to be part of our Sales Development...

  • Junior Account Development Representative

    3 weeks ago

    Hamburg, Germany, United Kingdom Trustpilot Full time

    We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? Trustpilot is currently recruiting for a Sales Development Representative to be part of our Sales Development...

  • Senior Product Manager

    2 months ago

    Germany, United Kingdom Trust In Soda Full time

    **Senior Product Manager** **Start**: ASAP **Length**: 12 Months Contract + Extensions **Rate**: Negotiable, depending on experience **Location**: 2/3 Days in Belgium,Zaventem and 2/3 Days Remote **Essential Languages**: English & Dutch is a must! **Responsibilities**: - You will report directly to the Service Manager Passenger Services - Managing the...

  • Global Trade

    2 months ago

    Germany, United Kingdom Pod Talent Full time

    **Head/Global Trade & Customs Manager - Sustainable Energy Sector - €100,000 - €125,000 DOE + Excellent Package - Germany/Benelux/Hybrid** I'm excited to be partnering exclusively with this innovative £bn multi-national that is leading the way in the renewable energy sector. They are redefining how we think about energy, how it's manufactured,...

  • Partner Brand Leader

    2 weeks ago

    Hamburg, Germany, United Kingdom ALLSAINTS Full time

    Partner Brand Leader - Alsterhaus, Hamburg Hamburg, Germany DAS ALLSAINTS-TEAM Bei AllSaints geht es uns um Emotionen – wir sorgen dafür, dass sich unsere Kunden cool und selbstbewusst fühlen. Wenn Sie, wie wir, an die Kraft eines tollen Outfits glauben, würden wir uns freuen, Sie kennenzulernen. Wir sind eine globale...

  • Partnership Sales Manager

    2 weeks ago

    Hamburg, United Kingdom COREcruitment Full time

    Job Description: Partnership Sales ManagerLocation: HamburgStart: ASAPSalary: €70.000 + c ommission structure + car allowanceREQUIREMENT: German an d English is ESSENTIALDo you love growing a network, Sales and scoring new partnerships?As a partner sales manager you play a critical role in selling and developing business partnerships at local, and...

  • Account Manager Remote

    3 weeks ago

    Germany, United Kingdom Bright Executive Full time

    Account Manager Remote Germany / Account Management / Project Management / Customer Success / SaaS / B2B / Software €100,000 base €110,000 OTE + Benefits An exciting opportunity for an experienced account executive or customer success manager to join a thriving team in a remote position based in Germany. You will see yourself working with strategic...

  • Senior Project Manager

    3 weeks ago

    Germany, United Kingdom Glen Callum Associates Automotive Ltd Full time

    **Senior Project Manager** **Automotive Technology Solutions** A **Senior Project Manager** with a background in **Software as a Service (SaaS)** is required to join the European team of a leading automotive technology provider. Over the last 20 years our client has grown significantly to become a key player in the automotive industry, they provide a...

  • SAP Project Manager

    2 weeks ago

    Germany, United Kingdom Henderson Scott Full time

    (Senior) SAP Project Manager Our client is a leading global IT company with approximately 130,000 employees in 100 countries. Whether hardware or cloud solutions, consulting or artificial intelligence solutions - as a global group, they offer the entire spectrum of IT services and productsfrom a single source. Shape your world and ours by working together to...

  • Customer Support Specialist

    4 weeks ago

    Germany, United Kingdom Schulte-Schlagbaum AG Full time €36,000 - €56,000

    We are looking for a dedicated Application Supporter (m/f/d) to take on a central role in our team. Your tasks will include configuring and testing complex client and server systems for our mafis and Nova Touch software solutions, as well as advising customers on application issues. SQL knowledge desirable Expertise in specific applications, software...

  • Director - Customer Transformation

    3 weeks ago

    Germany, United Kingdom Salt Search Full time

    **Digital Strategy Director | Boutique Digital Consultancy - Munich / Berlin / Hamburg** Exciting new role at a dynamic, disruptive, fast-growing, digital-first strategy consultancy renowned for its Data-Supported Consulting, Digital Transformation, and Advisory Services. You will operate within a range of industries and firms of all sizes,from Start-Ups to...

  • Store Manager

    2 months ago

    Germany, United Kingdom Zachary Daniels Full time

    Zachary Daniels has a fantastic opportunity to join a market leading luxury retailer as their new Store Manager in Berlin! As a new Luxury Store Manager will be able to manage, motive and drive a team to deliver an outstanding service to new and long-termclients and customers. This is an amazing opportunity with a retailer who are growing can demonstrate...

  • DACH Marketing Manager

    1 month ago

    Germany, United Kingdom Hologic Full time

    Are you a visionary marketer with a passion for healthcare innovation? Do you thrive in dynamic environments and aspire to make a real impact in women's health? Hologic, a global leader in women’s health, is looking for a Marketing Manager to steer our Diagnostics business unit in the DACH region (Germany, Austria, and Switzerland).About Hologic:At...

  • DACH Marketing Manager

    3 weeks ago

    Germany, United Kingdom Hologic Full time

    Are you a visionary marketer with a passion for healthcare innovation? Do you thrive in dynamic environments and aspire to make a real impact in women's health? Hologic, a global leader in women’s health, is looking for a Marketing Manager to steer our Diagnostics business unit in the DACH region (Germany, Austria, and Switzerland).About Hologic:At...