Customer Support Specialist, Service Desk Analyst, 1st Line Support
2 weeks ago
£32-38k + Benefitsn18 month contract
2 days a week on site in Belfast (BT1)
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.
Your responsibilities will include the below:
Responsible for the customer support experiencenOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically)nCreate and maintain incident management requests to product group/engineering groupnContribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experiencenProvide ramp activities, knowledge sharing, technical coaching and mentoringnDrive technical collaboration & engagementnLead or participate in building communities with peer delivery roles; may be workload or specialty specific
Nice to have but not essential
Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams.nGeneral understanding of Microsoft 365 administration principles.
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst Find out more about this role by reading the information below, then apply to be considered.£32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver...
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst Find out more about this role by reading the information below, then apply to be considered.£32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver...
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...
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Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing...
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