IT Helpdesk
3 weeks ago
Duties of the IT Helpdesk Specialist:
Provide first line technical support to the firm's user's, handling a variety of IT issues and service requests efficiently.
Troubleshoot and resolve complex technical issues related to the firm's key systems using AD, Microsoft 365 Admin Centre's, Citrix Cloud, and Remote Support Software.
Act as a technical expert and trainer to all users.
Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
Maintain accurate records for all support requests.
Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.
Person specification of the IT Helpdesk Specialist:
Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
Relevant IT certifications/degree
Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
THE ROLE WILL INVOLVE TRAVELLING TO OTHER OFFICE LOCATIONS, THEREFORE YOU MUST DRIVE AND HAVE ACCESS TO YOUR OWN VEHICLE
This position is fully office based working Monday to Friday 9-5
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